We are present in over 10 million homes, offering our technology and digital support service to large groups of clients in the insurance, banking, distribution, telecom, education and assistance sectors.
We Specialise In
Secure Data Storage And Recovery
The power of people and technology
We are Sosmatic, and we work to bring digital technology closer to people. For more than 20 years, we have reached over 10 million homes through large groups to offer support and maintenance for their IT systems. And we do this by listening, empathising, learning, expanding and integrating all our knowledge and experience.
We believe in the power of people to humanise technology, to bring it closer to people.
How we can help you
24/7 omnichannel and at-home IT and digital support
Our services are specially developed for large groups of clients in sectors like insurance, banking, distribution, telecommunications, education and assistance.
Key features of our service
With over 25 services offering assistance 24/7, 365 days a year, our department is made up of a highly qualified, empathetic and patient team of people. We listen to every call, we are passionate, attentive and we follow up on issues to help and offer solutions.
Experience in the sector
We have been working in the technology assistance sector for over 20 years. We are driven by people and a passion for technology. We know what we are doing.
We evolve our services and adapt to the reality of an increasingly digital environment. We anticipate solutions to the needs of our clients.
Omnichannel input and unified control of user interactions to deliver an excellent user experience, tailored to your clients’ lifestyle.
High availability technology platform with externally audited contingency and continuity systems
Maximum monitoring of KPIs and compliance with SLAs. Internal and external quality controls available to the client
Always by your side
High degree of dialogue. Every project has a dedicated service manager with industry experience and supported by a highly qualified technical team.
What they say about us...
“Sosmatic’s service has always been very good. Over the years, they have provided many services to our insurance policyholders, resolving all their IT and digital problems or incidents quickly and satisfactorily”Head of Customer Protection at an insurance firm.
“My hard drive fell on the floor and I panicked because it held all my projects from the last 5 years. Sosmatic looked after me quickly, they reassured me and solved my problem to perfection. They were able to recover my information. An efficient and very human service.”Data recovery client
“We called Sosmatic to solve a problem my father had with his computer. They were able to help my father understand all the steps he had to follow and they solved the problem patiently, with professionalism and a personal touch. An impeccable service”IT assistance client
Technology news and trends.