We are present in over 10 million homes, offering our technology and digital support service to large groups of clients in the insurance, banking, distribution, telecom, education and assistance sectors.
We Specialise In
24/7
Digital Support
Digital Home
Protection
Secure Data Storage And Recovery
Technology
Repair
The power of people and technology
We are Sosmatic, and we work to bring digital technology closer to people. For more than 20 years, we have reached over 10 million homes through large groups to offer support and maintenance for their IT systems. And we do this by listening, empathising, learning, expanding and integrating all our knowledge and experience.
We believe in the power of people to humanise technology, to bring it closer to people.
How we can help you
24/7 omnichannel and at-home IT and digital support
Our services are specially developed for large groups of clients in sectors like insurance, banking, distribution, telecommunications, education and assistance.
Key features of our service
Our team
With over 25 services offering assistance 24/7, 365 days a year, our department is made up of a highly qualified, empathetic and patient team of people. We listen to every call, we are passionate, attentive and we follow up on issues to help and offer solutions.
Experience in the sector
We have been working in the technology assistance sector for over 20 years. We are driven by people and a passion for technology. We know what we are doing.
Constant improvement
We evolve our services and adapt to the reality of an increasingly digital environment. We anticipate solutions to the needs of our clients.
Omnichannel service
Omnichannel input and unified control of user interactions to deliver an excellent user experience, tailored to your clients’ lifestyle.
Infrastructure
High availability technology platform with externally audited contingency and continuity systems
Quality controls
Maximum monitoring of KPIs and compliance with SLAs. Internal and external quality controls available to the client
Always by your side
High degree of dialogue. Every project has a dedicated service manager with industry experience and supported by a highly qualified technical team.
Success Stories
Client of a large law firm has an iPad that does not work properly and has not been updated for over a year. They do not remember the account details because they didn’t create it and they have been trying to solve the problem for a long time without success. At Sosmatic, we helped them unlink the old account, creating a new one, and guided them through all the steps to reset the iPad. The end result: one happy client with a fully functioning iPad in a few hours.
Over 90% of at-home support for clients was scored with a 9 or higher. At Sosmatic, we provide exceptional support to our clients when it comes to on-site services.
A client called us very upset as he believed his computer had been infected and it could affect all the important information he had on his device. The hardware was checked for possible damage, but it was in good condition, the equipment was powerful and no saturation was detected. We recommended updating the device and the client was reassured that it was not infected.
What they say about us...
Sosmatic blog
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