A Contact Centre service by people for people

We work to offer your clients a human, flexible and personalised experience

We want to be the voice of your company

Get in touch with us

    Al enviar tus datos consientes el AVISO LEGAL-POLÍTICA DE PRIVACIDAD. Responsable del Fichero SOSMATIC S.L. Ejercicio de derechos en el e-mail lopd@sosmatic.com y la finalidad del tratamiento es gestionar tu consulta, petición o suscripción al newsletter según afinidades.

    We Specialise In

    Customer Service

    Sales

    Bpo

    Technical Support

    We are more about listening and less about talking

    One of the clearest consumer trends in the age of screens and social distancing is the increasing importance of making things more human, more relatable. That is why, when designing any customer service, we have to propose a flexible, personalised and relatable experience. An experience more about listening and less about talking. At Sosmatic, people are our driving force.

    Our team works to help and resolve any issues by listening and empathising. Through our Contact Centre service, we are the voice of the telephone companies, retail, educational platforms, care companies… in their customer care, support and sales. And we always put emotion into every single call.

    Should we work together?

    How we can help you

    Learn about our contact centre and customer support services

    Sales

    We work on converting your potential customers into clients, through human and relatable experiences.

    Customer service

    We understand and resolve the needs of your clients through a service centred on people.

    BPO

    We manage your company's internal processes, providing the necessary resources at all times and maintaining control and the quality of service.

    Helpdesk technical support

    We make the use of technology understandable through a friendly approach that generates a positive impact on users.

    We want to be the voice of your company

    Get in touch with us

      Al enviar tus datos consientes el AVISO LEGAL-POLÍTICA DE PRIVACIDAD. Responsable del Fichero SOSMATIC S.L. Ejercicio de derechos en el e-mail lopd@sosmatic.com y la finalidad del tratamiento es gestionar tu consulta, petición o suscripción al newsletter según afinidades.

      Sector-Specific Contact Centre

      We specialise in…

      TELECOM

      At Sosmatic, we have worked in the telecommunications sector for over 20 years, and we have industry-specific, specialised and expert vertical divisions. An increasingly competitive market in which the customer experience is one of the key aspects for differentiation and growth.
      That is why our services always focus on personalisation and proximity, in order to attract, retain and build the loyalty of your customers.

      BANKING

      In the context of Banking, we understand the role of the contact centre as a key element in simplifying customer access to their daily financial operations, as well as in generating great experiences for both users and internal employees.
      We approach our services by integrating technology and people as two key levers for growth in the sector.

      PHARMACEUTICALS

      The Health and Pharma sectors are undergoing a process of digitalisation regarding commercial, consumer and relationship experiences with the collaborators and professionals that make up the companies in the sector. We are supporting this transformation through our specialised internal and external customer care and support services.

      ASSISTANCE AND INSURANCE

      We have been working with the Assistance and Insurance sector for more than 20 years, always adapting our services to the reality of an increasingly digitalised environment. We anticipate solutions to the needs of insurance policyholders.

      ENERGY

      In an industry in the midst of transformation, we see many companies looking to rethink their customer service environments and services to respond to the needs of a more informed, demanding and digital consumer.
      We work to offer a service in which people and technology allow us to respond to and help contemporary users, always upholding quality and efficiency.

      E-COMMERCE

      We assist companies in outsourcing their customer care and support services, offering experiences that integrate their values and philosophy to complement and maintain the quality of the users’ purchasing processes.

      EDUCATION

      In an increasingly digitalised industry, we work to ensure that customer care and support services help and reinforce the academic experience of e-learning platforms and digital universities, also guaranteeing the proper functioning of the online infrastructure and ecosystem.

      7 key features of our service

      Flexible

      We have a flexible, quick, innovative and open structure. With room to react and with the initiative to respond to context, to change.

      Human Approach

      People need people. On every call, we offer personalised and friendly experiences, by helping, listening and caring.

      Immersion

      We immerse ourselves in the values and identity of each company, no matter its size. We work to find common goals and implement processes according to priorities.

      Guiding hand

      We offer a guiding hand throughout the outsourcing process, where together we identify the processes we want to adapt to the contact centre context without losing the quality, essence and proximity.

      Infrastructure

      May the service never stop! We have the infrastructure needed to offer a totally efficient and independent service, capable of responding to any situation, whether in the environment or in our business

      Discover our contingency plans

      Qualified team

      We have a multidisciplinary team of qualified, trained people who work in an environment of constant development. That is our secret ingredient.

      Technological DNA

      Passion for technology and for helping people is in our DNA. We have over 20 years of experience in technical assistance and support services and customer care.

      Get to know our tools

      We are Sosmatic

      For over 20 years, we have been the voice of insurers, banks, care companies, telephone operators and retailers through our 24/7 multi-lingual customer support service (L1/ on-site).

      We have an average customer service and customer support satisfaction score of 9.5/10.

      Our secret ingredient? Our human team.

      Success Stories

      Story 1

      Covid

      E-commerce business experienced soaring sales and some customer services were unprepared. We helped a new client start up a service with 4,000 calls in just 4 days, going from an initial NDA of 14% to 87% by the end of the first week.

      Story 2

      Telecom

      A client overshot its estimates in a campaign. In less than 7 days, we selected and trained more than 20 agents to contain the backlog to almost zero in the following days.

      Story 3

      Snow

      Collapses. Client in the entertainment sector with peak demand in the management of bookings. On the same day, we mobilised 50% more capacity to contain service levels and reputation.

      Resources for companies

      White paper

      The future of remote work:
      will we go back to
      working in offices?

      Download

      1 minute masterclass

      1-minute videos trends
      and developments
      in the sector

      See more

      Sosmatic Blog

      Developments and trends in the sector

      La Importancia de Externalizar el Soporte y Mantenimiento IT: te contamos un caso real

      | Pymes | No Comments
      En Sosmatic entendemos que la tecnología de la información (IT) es el motor que impulsa a muchas empresas en la actualidad. Sabemos que la eficiencia…

      Canal de denuncias

      | Blog | No Comments
      En Sosmatic hemos creado un canal de denuncias para que cualquier persona relacionada con la empresa comunique infracciones así como acciones u omisiones que puedan…
      Digitalización Empresarial

      Guía sobre la Digitalización Empresarial en 2023: Beneficios e Implementación Estratégica

      | Digital workplace | No Comments
      La digitalización, al transformar información analógica en formato digital, ha revolucionado la manera en que las empresas operan, interactúan y crecen en el mercado actual.…

      La Psicología en la Atención al Cliente: Entender la Mente para Elevar la Experiencia

      | Contact center | No Comments
      En un mundo donde los avances tecnológicos a menudo eclipsan el factor humano, no podemos subestimar la importancia de la psicología en la atención al…
      ¿Cómo proteger tu información antes de irte de vacaciones?

      ¿Cómo proteger tu información este verano mientras vas de vacaciones?

      | Pymes | No Comments
      ¡El verano está aquí y es hora de desconectar y disfrutar de unas merecidas vacaciones! Antes de hacer las maletas y desconectar completamente, es crucial…
      5 claves para hacer compras seguras online

      5 claves a tener en cuenta para hacer compras seguras online

      | Grandes colectivos | No Comments
      En la era digital, las compras online se han convertido en una forma popular de adquirir productos y servicios. Sin embargo, es esencial tener precauciones…
      See all

      We want to be the voice of your company

      Get in touch with us

        Al enviar tus datos consientes el AVISO LEGAL-POLÍTICA DE PRIVACIDAD. Responsable del Fichero SOSMATIC S.L. Ejercicio de derechos en el e-mail lopd@sosmatic.com y la finalidad del tratamiento es gestionar tu consulta, petición o suscripción al newsletter según afinidades.