We are Sosmatic

and we work to bring digital technology closer to people to help, connect and transform.

We do this by listening, empathising, learning, expanding and integrating all our knowledge and experience of more than 20 years in the sector.

But mainly, we do it through our
service by people for people.

Our manifesto

A service by people for people

Sosmatic was born in 1998 with the mission of helping people to solve their IT problems. Today, over 20 years later, we are still driven by that same mission.

We reach millions of homes, businesses and large groups in the insurance, banking, telecom, distribution, education and assistance sectors to offer our B2B and B2B2C support services. If there is a person in need of assistance, we are there.

We specialise in L1 and L2 helpdesk support, customer service and BPO services, and we are always true to our mission: to help people through personalised, empathetic, human, quality and flexible services.

On each call, ticket and incident that we resolve, we aim to connect, engage and offer the best solution for every single person.

Because numbers do not tell the whole story.

Sosmatic in figures

Spain and Latin America
Years of experience
Million homes
average score for our customer service
partners in our ecosystem

What we believe in

In technology as a tool for social transformation

For over 20 years, we have been collaborating with numerous non-profit organisations working tirelessly to make the world a little better. For all these NGOs, technology is an essential tool for achieving their goals.

Because a computer offers a window to education, employment and communication, and it can revolutionise the lives of those who need it most.

Learn more about our social action

In the power of people to humanise technology, to bring it closer to people.

Our company’s secret ingredient is the people and teams that are part of it: we have a team people across multiple disciplines who are qualified, trained and working in an environment of constant development and growth.

We are the sum of many voices that help us to grow every day.

Learn more about Sosmatic talent

In equality and fairness

Technology is becoming more and more important in jobs of the future, but the presence of women in the world of IT remains much lower than that of men. This inequality stems from stereotypes and fewer opportunities.

As part of our mission and commitment, we are working to encourage the role of women in tech. Are you ready? Would you like to work with us?

Learn more about the Women project