in Spain or abroad, for all issues that could not be resolved remotely with IT assistance.
ON-SITE ASSISTANCE IN SPAIN AND ABROAD
Technological support service at the client’s home
At-home assistance for cases that cannot be resolved remotely
Response times from 24 hours to 3 hours for serious situations, usually in corporate settings.
Presentation and operation of the service adapted to the image and protocols of the group
Coverage throughout Spain including the islands and internationally
Quality control on all services. Level of satisfaction >= 95%