Help Desk - Sosmatic

We make the use of technology understandable through a friendly approach that generates a positive impact on users.

Passion for technology and for helping people is in our DNA. A combination that emerged over 20 years ago and that translates into extensive experience in helpdesk services for companies and users.

We offer comprehensive solutions that seek to add value to the IT experience of companies and users alike, minimising incidents and enhancing environments and relationships between people and technology.

We work by listening and connecting with each user to offer efficient, accessible and personalised solutions to all technological incidents or problems.

Tell me more!

We are Sosmatic, and we work to bring digital technology closer to people.

For over 20 years, we have been helping companies and users with the support and maintenance of their IT systems, and we are present in over 10 million homes to help with digital challenges.

We believe in the power of people to humanise technology, to bring it closer to people. For us, people and technology are an equal team, not opposites.

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Services

Discover our solutions

Outsourcing IT helpdesk services

Highly specialised technical contact centre services for your clients or employees.

In-house helpdesk services

In-house helpdesk service for users and system tasks through the allocation of resources and management.

National and international on-site IT support

On-site assistance to medium and large companies for specific incidents and requests.

Licence management

Licence provision, monitoring and installation for any third-party software.

Cornerstones Of Our Service

From customer service to customer experience

Passion for what we do

At SOSMATIC, we are passionate about offering the best user experience. We take care of the quality of our service and processes

We connect with people

We listen and we empathise, with a service by people for people. We understand the customer journey of your clients and we adapt to each experience with the aim of attracting, holding and building loyalty

Our technological DNA

Sosmatic was founded 20 years ago with a vocation for technology and technical support.

24/7 support

Every day of the year, every hour of the day. At Sosmatic, the service never stops.

Activity logs

Every interaction with the client or between our teams is always documented in a ticketing tool.

High degree of dialogue

Every project is led by a dedicated service manager with industry experience and supported by a knowledgeable team.

Management of sector-specific or custom tools

We have extensive experience in handling specialised or customised applications, taking the necessary training to become experts.

Find out more about our tools

Ongoing improvement

Ongoing quality control to monitor the degree of service compliance, in terms of the execution of procedures, documentation and telephone/customer service etiquette.

Key indicators

We work with service indicators (KPIs) and SLAs that are agreed for every project and which are necessary to meet objectives and a benchmark for the quality of service management.

Fully personalised service

We develop services with the parameters and needs of every client, and they can always evolve or change depending on new opportunities.