We want to be the voice of your company

At Sosmatic, we have worked in the telecommunications sector for over 20 years, and we have industry-specific, specialised and expert vertical divisions. An increasingly competitive market in which the customer experience is one of the key aspects for differentiation and growth.
That is why we work to deliver experience that put people at the centre through a personalised and friendly service to attract, hold and build customer loyalty.

We Specialise In

Customer Service



Help Desk

How we work

From customer service to customer experience

One of the clearest consumer trends in the age of screens and social distancing is the increasing importance of making things more human, more relatable. That is why, when designing any customer service, we have to propose a flexible, personalised and relatable experience. An experience more about listening and less about talking.

Our team works to help and resolve any issues by listening and empathising. Through our Contact Centre service, we are the voice of the telephone companies and telecom companies in their customer care, support and sales. And we always put emotion into every single call.

Should We Work Together?


We work on converting your potential customers into clients, through human and relatable experiences.

Customer service

We understand and resolve the needs of your clients through a service centred on people.


We manage your company's internal processes, providing the necessary resources at all times and maintaining control and the quality of service.

Helpdesk technical support

We make the use of technology understandable through a friendly approach that generates a positive impact on users.

4 key levers for the success of our
TELECOM customer experience:


We have the infrastructure needed to offer a totally efficient and independent service, capable of responding to any situation, whether in the environment or in our business.
One clear example is our redundancy systems, such as the backup PBX, which allows us to continue handling customer calls in the event of a failure in the main PBX.

See contingency plans


The best way to offer a service aligned with the user’s current lifestyle is the omnichannel approach. We provide services through channels that are part of the consumer’s daily life, and we respond immediately and in a personalised way.
Plus, we do so with a focus on follow-up and a long-lasting relationship with each client.


We have a multidisciplinary team of qualified and trained technical and customer service professionals who work in a comfortable environmental with the tools necessary to uphold the required quality. People who find in Sosmatic a space for development and growth.


We work with specialised tools designed to work with telecom operators that facilitate the management and collection of information to improve the quality and efficiency of processes. We also work with the client’s own tools, adapting to their culture and way of working.

See more about tools

Resources for companies

White paper

The future of remote work:
will we go back to
working in offices?


1 minute master class

1-minute videos
trends and developments
in the sector

See more

Sosmatic Blog

Developments and trends in the sector

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We want to be the voice of your TELCOM company

Get in touch with us

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