At Sosmatic, we have worked in the telecommunications sector for over 20 years, and we have industry-specific, specialised and expert vertical divisions. An increasingly competitive market in which the customer experience is one of the key aspects for differentiation and growth.
That is why we work to deliver experience that put people at the centre through a personalised and friendly service to attract, hold and build customer loyalty.
We want to be the voice of your company
We Specialise In
Customer Service
Sales
Bpo
Help Desk
How we work
From customer service to customer experience
One of the clearest consumer trends in the age of screens and social distancing is the increasing importance of making things more human, more relatable. That is why, when designing any customer service, we have to propose a flexible, personalised and relatable experience. An experience more about listening and less about talking.
Our team works to help and resolve any issues by listening and empathising. Through our Contact Centre service, we are the voice of the telephone companies and telecom companies in their customer care, support and sales. And we always put emotion into every single call.
4 key levers for the success of our
TELECOM customer experience:
Infrastructure
We have the infrastructure needed to offer a totally efficient and independent service, capable of responding to any situation, whether in the environment or in our business.
One clear example is our redundancy systems, such as the backup PBX, which allows us to continue handling customer calls in the event of a failure in the main PBX.
Channels
The best way to offer a service aligned with the user’s current lifestyle is the omnichannel approach. We provide services through channels that are part of the consumer’s daily life, and we respond immediately and in a personalised way.
Plus, we do so with a focus on follow-up and a long-lasting relationship with each client.
People
We have a multidisciplinary team of qualified and trained technical and customer service professionals who work in a comfortable environmental with the tools necessary to uphold the required quality. People who find in Sosmatic a space for development and growth.
Tools
We work with specialised tools designed to work with telecom operators that facilitate the management and collection of information to improve the quality and efficiency of processes. We also work with the client’s own tools, adapting to their culture and way of working.
See more about toolsWhat our Telecom clients say about us
Sosmatic Blog
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We want to be the voice of your TELCOM company
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