We work to convert your potential customers into clients, through human and relatable experiences.

Our team of operators works to manage high-precision strategic campaigns in which technology and people allow us to integrate protocols of superior complexity.

Our approach to each campaign is based on empathy, quality and a service by people for people, achieving high levels of conversion.

Commercial call handling


Click to call

Multichannel lead management


Cross & Up selling

Cornerstones Of Our Service

From customer service to customer experience
At SOSMATIC, we are passionate about offering the best user experience. This would not be possible without looking after the quality of our service and processes
We connect with people. We know that responding to an incident is not enough. We prevent problems with active communication
Omnichannel input and unified control of client interactions to deliver an excellent user experience
Maximum monitoring of KPIs and compliance with SLAs. Internal and external quality controls available to the client
We optimise our organisation and processes to adjust our prices to actual usage rates without sacrificing quality
High availability technology platform with externally audited contingency and continuity systems
High degree of dialogue. Dedicated service manager with industry experience supported by a knowledgeable team
We have expert, empathetic, relatable, multilingual and fully qualified teams
We invest in tools to have an effect on sales, through telephony solutions, including diallers and fully customisable reports, such as Power BI reports


Learn more about our tools

We want to be the voice of your company

Get in touch with us

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