Outsourcing IT helpdesk services

Highly specialised technical contact centre services for your clients or employees.

Solutions

Level 1 helpdesk support

Aimed at your company’s employees (first technical support and standard troubleshooting, accurate diagnosis and escalation)

Level 2 helpdesk support

Aimed at your company’s employees (first technical support and standard troubleshooting, accurate diagnosis and escalation)

On-call helpdesk support

Troubleshooting, diagnosis and escalation, notifications at times not covered or covered by internal on-call staff.

Technical support

Technical support with your products and services for clients.

Advantages Of Our Service

  • Cost reduction
  • Flexibility: Scaling up the service capacity depending on demand
  • 100% service availability: avoiding problems with holidays, absences and turnover.
  • Quality guarantee: Quality standards signed by contract. Example: Minimum % of calls answered, or % within N seconds.
  • Organisation and control: We document and update all the support processes and content.
  • Maximum personalisation: Customised timetable configuration, languages, dialogues and procedures.
  • On-call service: Improve the quality of life of in-house staff who currently work at nights or on weekends.

Contact us and we will reply within 24 hours.

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