Outsourcing IT helpdesk services
Highly specialised technical contact centre services for your clients or employees.
Level 1 helpdesk support
Aimed at your company’s employees (first technical support and standard troubleshooting, accurate diagnosis and escalation)
Level 2 helpdesk support
Aimed at your company’s employees (first technical support and standard troubleshooting, accurate diagnosis and escalation)
On-call helpdesk support
Troubleshooting, diagnosis and escalation, notifications at times not covered or covered by internal on-call staff.
Technical support
Technical support with your products and services for clients.
Advantages Of Our Service
- Cost reduction
- Flexibility: Scaling up the service capacity depending on demand
- 100% service availability: avoiding problems with holidays, absences and turnover.
- Quality guarantee: Quality standards signed by contract. Example: Minimum % of calls answered, or % within N seconds.
- Organisation and control: We document and update all the support processes and content.
- Maximum personalisation: Customised timetable configuration, languages, dialogues and procedures.
- On-call service: Improve the quality of life of in-house staff who currently work at nights or on weekends.
