SENIORS

24/7 technical assistance with people specialising in helping seniors to resolve their issues and queries with personal digital technology.

• Available over the phone and via email, with priority response.
• Aimed at all digital devices in the home, and in particular everything related to the internet of things, digital photography and video conferencing.
• At-home service, if we cannot resolve the issue remotely.
• Possibility of a welcome service. Every new subscriber will receive an introductory call from one of our welcome team explaining how to use the service.

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Specially designed and created for older people, accessible from the service website or any repository of the client’s choice.

• Training videos, approximately 2 minutes long.
• Examples:
  ✓ How to download and install your antivirus
  ✓ How to install a digital certificate
  ✓ How to make an online bank transfer
  ✓ How to install Zoom or use Facetime to make a video call.

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Personalised service, by appointment, for 1 hour with a specialist who will train you in whatever you need.

• Express learning sessions with specialists in the digital disciplines most in demand by seniors.
• One-on-one personalised service, available by appointment.
• Pay-per-use mode with beneficial conditions, or inclusion in senior service package, limited to X uses per year.
• Examples:
  ✓ 1 hour essential Word, Excel, Powerpoint
  ✓ Using the Chrome or Edge browser
  ✓ Everything you need to know about Gmail
  ✓ Digital photography, optimisation of photos and albums
  ✓ Free cloud storage services, which are they and how to use them.

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