{"id":18798,"date":"2021-08-18T18:06:46","date_gmt":"2021-08-18T16:06:46","guid":{"rendered":"https:\/\/www.sosmatic.com\/help-desk\/"},"modified":"2023-10-30T14:00:00","modified_gmt":"2023-10-30T13:00:00","slug":"help-desk","status":"publish","type":"page","link":"https:\/\/www.sosmatic.com\/pt-br\/help-desk\/","title":{"rendered":"Help Desk"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#008ee2″ bg_image=”16535″ bg_position=”center bottom” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”13%” bottom_padding=”19%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” enable_gradient=”true” color_overlay=”rgba(0,142,226,0.94)” color_overlay_2=”#00c4cc” overlay_strength=”0.8″ gradient_direction=”left_t_to_right_b” enable_shape_divider=”true” shape_divider_position=”bottom” shape_divider_height=”350″ bg_image_animation=”none” parallax_bg=”true” parallax_bg_speed=”fast” shape_type=”waves_opacity_alt”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”HELP DESK” font_container=”tag:h1|font_size:25PX|text_align:left|color:%2327272b|line_height:25PX” use_theme_fonts=”yes”][split_line_heading animation_type=”default”]\n

Tornamos o uso da tecnologia compreens\u00edvel por meio de um tratamento pr\u00f3ximo que gera um impacto positivo nos usu\u00e1rios.<\/h2>\n[\/split_line_heading][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ffffff” scene_position=”center” top_padding=”5%” bottom_padding=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” id=”built-by-riders” row_name=”Built By Riders” overlay_strength=”0.5″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css_animation=”bottom-to-top”]\n

Em nosso DNA est\u00e1 a paix\u00e3o por tecnologia, e tamb\u00e9m por ajudar pessoas. Uma combina\u00e7\u00e3o que nasceu h\u00e1 mais de 20 anos e que se traduz numa vasta experi\u00eancia na assist\u00eancia e suporte t\u00e9cnico a empresas e utilizadores.<\/span><\/p>\n

Oferecemos solu\u00e7\u00f5es integrais que buscam agregar valor \u00e0s experi\u00eancias de TI de empresas e usu\u00e1rios, minimizando incidentes e aprimorando ambientes e relacionamentos entre pessoas e tecnologia.<\/span><\/p>\n

Trabalhamos ouvindo e nos conectando com cada usu\u00e1rio para oferecer solu\u00e7\u00f5es eficientes, pr\u00f3ximas e personalizadas para todas as incid\u00eancias ou problemas tecnol\u00f3gicos.<\/span><\/p>\n[\/vc_column_text][nectar_btn size=”jumbo” button_style=”see-through-2″ color_override=”#008ee2″ hover_color_override=”#008ee2″ hover_text_color_override=”#ffffff” icon_family=”none” url=”#formulario” text=”Estou interessado (a)!” margin_top=”30″][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#f4f4f4″ scene_position=”center” top_padding=”5%” bottom_padding=”4%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” id=”built-by-riders” row_name=”Built By Riders” overlay_strength=”0.5″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Somos a Sosmatic e trabalhamos para aproximar a tecnologia digital das pessoas.<\/h3>\n[\/vc_column_text][vc_column_text css_animation=”bottom-to-top” css=”.vc_custom_1668496855961{padding-right: 10% !important;}”]H\u00e1 mais de 20 anos auxiliando empresas e usu\u00e1rios no suporte e manuten\u00e7\u00e3o de seus sistemas de inform\u00e1tica e estamos presentes em mais de 10 milh\u00f5es de lares para ajudar nos desafios digitais.<\/p>\n

Acreditamos no poder das pessoas para humanizar a tecnologia, para torn\u00e1-la mais pr\u00f3xima. 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Conhe\u00e7a nossas solu\u00e7\u00f5es<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=”middle” column_margin=”20px” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”hover_desc” icon_family=”none” image_url=”16537″ hover_color=”accent-color” box_alignment=”left” hover_desc_bg_animation=”long_zoom” border_radius=”5px” image_loading=”lazy-load” color_scheme=”dark” secondary_content=”here’s some awesome text that would only be shown on hover” min_height=”350″ hover_content=”Servi\u00e7os t\u00e9cnicos de contact center altamente especializados dirigidos aos seus clientes ou colaboradores.” link_url=”https:\/\/www.sosmatic.com\/pt-br\/help-desk\/terceirizacao-de-servicos-tecnicos-de-ti\/” link_screen_reader=”See more”]\n

Terceiriza\u00e7\u00e3o de servi\u00e7os t\u00e9cnicos de TI<\/h3>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”hover_desc” icon_family=”none” image_url=”16538″ hover_color=”accent-color” box_alignment=”left” hover_desc_bg_animation=”long_zoom” border_radius=”5px” image_loading=”lazy-load” color_scheme=”dark” secondary_content=”here’s some awesome text that would only be shown on hover” min_height=”350″ hover_content=”Servi\u00e7o de apoio interno aos utilizadores e tarefas do sistema, atrav\u00e9s da atribui\u00e7\u00e3o de recursos e gest\u00e3o dos mesmos.” link_url=”https:\/\/www.sosmatic.com\/pt-br\/help-desk\/servico-tecnico-interno\/” link_screen_reader=”See more”]\n

Servi\u00e7os t\u00e9cnicos internos<\/h3>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”simple” column_border_width=”none” column_border_style=”solid” delay=”100″][fancy_box box_style=”hover_desc” icon_family=”none” image_url=”16539″ hover_color=”accent-color” box_alignment=”left” hover_desc_bg_animation=”long_zoom” border_radius=”5px” image_loading=”lazy-load” color_scheme=”dark” secondary_content=”here’s some awesome text that would only be shown on hover” min_height=”350″ hover_content=”Atendimento on-the-job a m\u00e9dias e grandes empresas em incidentes e solicita\u00e7\u00f5es pontuais.” link_url=”https:\/\/www.sosmatic.com\/pt-br\/help-desk\/in-situ-nacional-e-internacional\/” link_screen_reader=”See more”]\n

TI In Situ Nacional e Internacional<\/h3>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”simple” column_border_width=”none” column_border_style=”solid” delay=”200″][fancy_box box_style=”hover_desc” icon_family=”none” image_url=”16540″ hover_color=”accent-color” box_alignment=”left” hover_desc_bg_animation=”long_zoom” border_radius=”5px” image_loading=”lazy-load” color_scheme=”dark” secondary_content=”here’s some awesome text that would only be shown on hover” min_height=”350″ hover_content=”Servi\u00e7o de fornecimento, controle e instala\u00e7\u00e3o de licen\u00e7as de qualquer software de terceiros.” link_url=”https:\/\/www.sosmatic.com\/pt-br\/help-desk\/gerenciamento-de-licencas\/” link_screen_reader=”See more”]\n

Gerenciamento de Licen\u00e7as<\/h3>\n[\/fancy_box][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#27272b” scene_position=”center” top_padding=”5%” bottom_padding=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.5″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#ffffff” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Chaves de servi\u00e7o” font_container=”tag:h2|font_size:38px|text_align:center|line_height:57px” use_theme_fonts=”yes” css_animation=”none”][divider line_type=”Small Line” line_alignment=”center” line_thickness=”2″ divider_color=”accent-color” animate=”yes” custom_height=”40″ custom_line_width=”40″][vc_column_text]\n

Do atendimento ao cliente \u00e0 experi\u00eancia do cliente<\/strong><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”medium_depth” column_border_radius=”10px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”advanced” border_right_desktop=”1px” border_bottom_desktop=”1px” column_border_color=”#008ee2″ column_border_style=”solid”][nectar_icon icon_family=”fontawesome” icon_style=”shadow-bg” icon_color_type=”color_scheme” icon_color=”Accent-Color” icon_padding=”0px” margin_bottom=”40px” icon_fontawesome=”fa fa-handshake-o” icon_size=”40″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1668497366941{margin-bottom: 15px !important;}”]\n

Paix\u00e3o pelo que fazemos<\/h4>\n[\/vc_column_text][vc_custom_heading text=”Na SOSMATIC, somos apaixonados por oferecer a melhor experi\u00eancia ao usu\u00e1rio. Cuidamos da qualidade de nosso atendimento e processos” font_container=”tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)” use_theme_fonts=”yes” css_animation=”fadeInUp”][\/vc_column_inner][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”medium_depth” column_border_radius=”10px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”advanced” border_right_desktop=”1px” border_bottom_desktop=”1px” column_border_color=”#008ee2″ column_border_style=”solid”][nectar_icon icon_family=”fontawesome” icon_style=”shadow-bg” icon_color_type=”color_scheme” icon_color=”Accent-Color” icon_padding=”0px” margin_bottom=”40px” icon_fontawesome=”fa fa-users” icon_size=”40″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1668497425172{margin-bottom: 15px !important;}”]\n

N\u00f3s nos conectamos com pessoas<\/h4>\n[\/vc_column_text][vc_custom_heading text=”Servimos da escuta e da empatia, do servi\u00e7o das pessoas para as pessoas. Entendemos a jornada do cliente e adaptamos cada experi\u00eancia com o objetivo de atrair, reter e fidelizar.” font_container=”tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)” use_theme_fonts=”yes” css_animation=”fadeInUp”][\/vc_column_inner][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”medium_depth” column_border_radius=”10px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”advanced” border_right_desktop=”1px” border_bottom_desktop=”1px” column_border_color=”#008ee2″ column_border_style=”solid”][nectar_icon icon_family=”fontawesome” icon_style=”shadow-bg” icon_color_type=”color_scheme” icon_color=”Accent-Color” icon_padding=”0px” icon_fontawesome=”fa fa-check” margin_bottom=”40px” icon_size=”40″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1668497464668{margin-bottom: 15px !important;}”]\n

Nosso DNA Tecnol\u00f3gico<\/h4>\n[\/vc_column_text][vc_custom_heading text=”A Sosmatic nasceu h\u00e1 20 anos com voca\u00e7\u00e3o para tecnologia e suporte t\u00e9cnico.” font_container=”tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)” use_theme_fonts=”yes” css_animation=”fadeInUp”][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”medium_depth” column_border_radius=”10px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”advanced” border_right_desktop=”1px” border_bottom_desktop=”1px” column_border_color=”#008ee2″ column_border_style=”solid”][nectar_icon icon_family=”fontawesome” icon_style=”shadow-bg” icon_color_type=”color_scheme” icon_color=”Accent-Color” icon_padding=”0px” margin_bottom=”40px” icon_fontawesome=”fa fa-handshake-o” icon_size=”40″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1668497540357{margin-bottom: 15px !important;}”]\n

Suporte 24\/7<\/h4>\n[\/vc_column_text][vc_custom_heading text=”Todos os dias do ano, todas as horas do dia. Na Sosmatic o servi\u00e7o nunca para.” font_container=”tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)” use_theme_fonts=”yes” css_animation=”fadeInUp”][\/vc_column_inner][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”medium_depth” column_border_radius=”10px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”advanced” border_right_desktop=”1px” border_bottom_desktop=”1px” column_border_color=”#008ee2″ column_border_style=”solid”][nectar_icon icon_family=”fontawesome” icon_style=”shadow-bg” icon_color_type=”color_scheme” icon_color=”Accent-Color” icon_padding=”0px” margin_bottom=”40px” icon_fontawesome=”fa fa-users” icon_size=”40″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1668497596885{margin-bottom: 15px !important;}”]\n

Documenta\u00e7\u00e3o da Atividade<\/h4>\n[\/vc_column_text][vc_custom_heading text=”Cada intera\u00e7\u00e3o que ocorre com o cliente ou entre as nossas equipas \u00e9 sempre documentada numa ferramenta de bilh\u00e9tica.” font_container=”tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)” use_theme_fonts=”yes” css_animation=”fadeInUp”][\/vc_column_inner][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”medium_depth” column_border_radius=”10px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”advanced” border_right_desktop=”1px” border_bottom_desktop=”1px” column_border_color=”#008ee2″ column_border_style=”solid”][nectar_icon icon_family=”fontawesome” icon_style=”shadow-bg” icon_color_type=”color_scheme” icon_color=”Accent-Color” icon_padding=”0px” icon_fontawesome=”fa fa-check” margin_bottom=”40px” icon_size=”40″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1668497654381{margin-bottom: 15px !important;}”]\n

Alto grau de di\u00e1logo<\/h4>\n[\/vc_column_text][vc_custom_heading text=”Cada projeto \u00e9 liderado por um gestor de servi\u00e7o dedicado e experiente no setor, apoiado pela equipa de conhecimento.” font_container=”tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)” use_theme_fonts=”yes” css_animation=”fadeInUp”][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”medium_depth” column_border_radius=”10px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”advanced” border_right_desktop=”1px” border_bottom_desktop=”1px” column_border_color=”#008ee2″ column_border_style=”solid”][nectar_icon icon_family=”fontawesome” icon_style=”shadow-bg” icon_color_type=”color_scheme” icon_color=”Accent-Color” icon_padding=”0px” margin_bottom=”40px” icon_fontawesome=”fa fa-handshake-o” icon_size=”40″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1668497700997{margin-bottom: 15px !important;}”]\n

Gest\u00e3o de ferramentas setoriais ou customizadas<\/h4>\n[\/vc_column_text][vc_custom_heading text=”Temos uma vasta experi\u00eancia no manuseio de aplica\u00e7\u00f5es especializadas ou personalizadas, das quais somos especialistas ap\u00f3s treinamento apropriado.” font_container=”tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)” use_theme_fonts=”yes” css_animation=”fadeInUp”][nectar_btn size=”jumbo” button_style=”see-through-2″ color_override=”#008ee2″ hover_color_override=”#008ee2″ hover_text_color_override=”#ffffff” icon_family=”none” url=”https:\/\/www.sosmatic.com\/pt-br\/help-desk\/ferramentas\/” text=”Saiba mais sobre nossas ferramentas”][\/vc_column_inner][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”medium_depth” column_border_radius=”10px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”advanced” border_right_desktop=”1px” border_bottom_desktop=”1px” column_border_color=”#008ee2″ column_border_style=”solid”][nectar_icon icon_family=”fontawesome” icon_style=”shadow-bg” icon_color_type=”color_scheme” icon_color=”Accent-Color” icon_padding=”0px” margin_bottom=”40px” icon_fontawesome=”fa fa-users” icon_size=”40″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1668497781676{margin-bottom: 15px !important;}”]\n

Melhora cont\u00ednua<\/h4>\n[\/vc_column_text][vc_custom_heading text=”Controlo de qualidade permanente para monitorizar o grau de cumprimento do servi\u00e7o, ao n\u00edvel da execu\u00e7\u00e3o de procedimentos, documenta\u00e7\u00e3o e etiqueta telef\u00f3nica\/atendimento.” font_container=”tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)” use_theme_fonts=”yes” css_animation=”fadeInUp”][\/vc_column_inner][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”medium_depth” column_border_radius=”10px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”advanced” border_right_desktop=”1px” border_bottom_desktop=”1px” column_border_color=”#008ee2″ column_border_style=”solid”][nectar_icon icon_family=”fontawesome” icon_style=”shadow-bg” icon_color_type=”color_scheme” icon_color=”Accent-Color” icon_padding=”0px” icon_fontawesome=”fa fa-check” margin_bottom=”40px” icon_size=”40″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1668497834094{margin-bottom: 15px !important;}”]\n

Indicadores-Chave<\/h4>\n[\/vc_column_text][vc_custom_heading text=”Trabalhamos com indicadores de servi\u00e7o (KPI) e acordos de SLA sempre acordados para cada projeto e que s\u00e3o necess\u00e1rios para atingir objetivos e uma refer\u00eancia de qualidade na gest\u00e3o de servi\u00e7os.” font_container=”tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)” use_theme_fonts=”yes” css_animation=”fadeInUp”][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”20″ text_align=”left”][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”simple” column_border_width=”none” column_border_color=”#008ee2″ column_border_style=”solid”][\/vc_column_inner][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color=”#ffffff” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”medium_depth” column_border_radius=”10px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”advanced” border_right_desktop=”1px” border_bottom_desktop=”1px” column_border_color=”#008ee2″ column_border_style=”solid”][nectar_icon icon_family=”fontawesome” icon_style=”shadow-bg” icon_color_type=”color_scheme” icon_color=”Accent-Color” icon_padding=”0px” margin_bottom=”40px” icon_fontawesome=”fa fa-users” icon_size=”40″][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1668497895629{margin-bottom: 15px !important;}”]\n

Personaliza\u00e7\u00e3o total do servi\u00e7o<\/h4>\n[\/vc_column_text][vc_custom_heading text=”Desenvolvemos servi\u00e7os com os par\u00e2metros e necessidades de cada cliente, podendo sempre evoluir ou mudar com base em novas oportunidades.” font_container=”tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)” use_theme_fonts=”yes” css_animation=”fadeInUp”][\/vc_column_inner][vc_column_inner column_padding=”padding-3-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”simple” column_border_width=”none” column_border_color=”#008ee2″ column_border_style=”solid”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”15961″ bg_position=”center center” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”8%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” zindex=”100″ id=”formulario” enable_gradient=”true” color_overlay=”rgba(0,142,226,0.93)” color_overlay_2=”#00c4cc” overlay_strength=”0.8″ gradient_direction=”left_t_to_right_b” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bottom_padding=”7%” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#ffffff” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Entre em contato conosco e voc\u00ea
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