{"id":18759,"date":"2021-08-19T16:20:44","date_gmt":"2021-08-19T14:20:44","guid":{"rendered":"https:\/\/www.sosmatic.com\/1-minute-masterclass\/"},"modified":"2022-11-24T09:30:56","modified_gmt":"2022-11-24T08:30:56","slug":"1-minute-masterclass","status":"publish","type":"page","link":"https:\/\/www.sosmatic.com\/pt-br\/1-minute-masterclass\/","title":{"rendered":"1 Minute Masterclass"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” 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Chaves para selecionar um parceiro para servi\u00e7os recorrentes<\/h3>\n[\/vc_column_text][split_line_heading animation_type=”default”]David Casas, CEO da Sosmatic, nos fala sobre as chaves que devem ser levadas em considera\u00e7\u00e3o ao selecionar um parceiro com quem vamos iniciar uma colabora\u00e7\u00e3o recorrente de servi\u00e7os.[\/split_line_heading][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_video_lightbox link_style=”play_button_2″ nectar_play_button_color=”Default-Accent-Color” image_url=”16589″ hover_effect=”defaut” box_shadow=”x_large_depth” border_radius=”none” play_button_size=”default” video_url=”https:\/\/www.youtube.com\/watch?v=d2XZZgyhTe8″][vc_column_text css=”.vc_custom_1668416076538{margin-bottom: 20px !important;}”]\n

Os pontos-chave da integra\u00e7\u00e3o de solu\u00e7\u00f5es omnicanal<\/h3>\n[\/vc_column_text][split_line_heading animation_type=”default”]Jaume Benavent, TELCO Business Manager, nos fala sobre as chaves para integrar solu\u00e7\u00f5es e experi\u00eancias omnicanal no contexto da central
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Como \u00e9 o consumidor p\u00f3s-covid?<\/h3>\n[\/vc_column_text][split_line_heading animation_type=”default”]Patricia Aroca, Head de Comunica\u00e7\u00e3o da Sosmatic, nos fala sobre as chaves do consumidor contempor\u00e2neo que devem ser integradas quando planejamos nossas experi\u00eancias de Atendimento ao Cliente.[\/split_line_heading][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_video_lightbox link_style=”play_button_2″ nectar_play_button_color=”Default-Accent-Color” image_url=”16591″ hover_effect=”defaut” box_shadow=”x_large_depth” border_radius=”none” play_button_size=”default” video_url=”https:\/\/www.youtube.com\/watch?v=YV8-wab9oxs”][vc_column_text css=”.vc_custom_1668416175073{margin-bottom: 20px !important;}”]\n

Do atendimento ao cliente \u00e0 experi\u00eancia do cliente<\/h3>\n[\/vc_column_text][split_line_heading animation_type=”default”]Laura Flores, gerente de atendimento do servi\u00e7o TELCO da Sosmatic, explica, em um minuto a mudan\u00e7a necess\u00e1ria que as empresas devem levar em conta no atendimento ao cliente.[\/split_line_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ffffff” scene_position=”center” top_padding=”7%” bottom_padding=”7%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_color=”#ffffff” shape_divider_position=”top” shape_divider_height=”80″ bg_image_animation=”none” shape_type=”curve”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” translate_y=”-50%”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”padding-6-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color=”#27272b” background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#ffffff” column_shadow=”medium_depth” column_border_radius=”15px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Gostaria de receber conte\u00fados, not\u00edcias e novidades do setor?<\/strong><\/span><\/p>\n[\/vc_column_text][vc_custom_heading text=”Assine a nossa newsletter” font_container=”tag:h3|text_align:center” google_fonts=”font_family:Nunito%3A300%2Cregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1668416232663{padding-bottom: 20px !important;}”][nectar_btn size=”large” button_style=”see-through” button_color_2=”Accent-Color” color_override=”#ffffff” icon_family=”none” url=”https:\/\/www.sosmatic.com\/pt-br\/central-de-assinaturas\/” text=”Inscreva-se”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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