{"id":17140,"date":"2021-08-13T00:05:11","date_gmt":"2021-08-12T22:05:11","guid":{"rendered":"https:\/\/www.sosmatic.com\/somos-sosmatic\/"},"modified":"2025-06-18T10:24:07","modified_gmt":"2025-06-18T08:24:07","slug":"about-us","status":"publish","type":"page","link":"https:\/\/www.sosmatic.com\/en\/about-us\/","title":{"rendered":"About Us"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ffffff” scene_position=”center” top_padding=”8%” bottom_padding=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_gradient_text heading_tag=”h1″ color=”extra-color-gradient-2″ gradient_direction=”horizontal” text=”We are Sosmatic”][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1640455946574{margin-bottom: 20px !important;}”]\n

and we work to bring digital technology closer to people to help, connect and transform.<\/strong><\/span><\/p>\n

We do this by listening, empathising, learning, expanding and integrating all our knowledge and experience of more than 20 years in the sector.<\/span><\/p>\n

But mainly, we do it through our
\nservice by people for people.<\/strong><\/span><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#f4f4f4″ bg_image=”16033″ 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color_overlay_2=”rgba(10,10,10,0.87)” overlay_strength=”0.5″ gradient_direction=”left_t_to_right_b” shape_divider_position=”bottom” bg_image_animation=”none” parallax_bg=”true” parallax_bg_speed=”fast” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” translate_y=”-20%” translate_x=”-17%” text_align=”left”][vc_column_inner 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A service by people for people<\/strong><\/p>\n

Sosmatic was born in 1998 with the mission of helping people to solve their IT problems.<\/strong> Today, over 20 years later, we are still driven by that same mission.<\/p>\n

We reach millions of homes, businesses and large groups in the insurance, banking, telecom, distribution, education and assistance sectors to offer our B2B and B2B2C support services<\/strong>. If there is a person in need of assistance, we are there.<\/p>\n

We specialise in L1 and L2 helpdesk support, customer service and BPO services<\/strong>, and we are always true to our mission: to help people through personalised, empathetic, human, quality and flexible services.<\/p>\n

On each call, ticket and incident that we resolve, we aim to connect, engage and offer the best solution for every single person<\/strong>.<\/p>\n

Because numbers do not tell the whole story.<\/strong>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”padding-6-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”right”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” 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column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bottom_padding=”20″ top_padding_tablet=”50″ top_padding_phone=”50″ text_align=”left” el_id=”team”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Sosmatic in figures” font_container=”tag:h3|font_size:30|text_align:center” use_theme_fonts=”yes”][divider line_type=”Small Line” 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symbol_alignment=”Default” milestone_alignment=”default” number=”500″ symbol=”+”][vc_custom_heading text=”Employees” font_container=”tag:h5|text_align:center|color:rgba(255%2C255%2C255%2C0.63)” use_theme_fonts=”yes” css=”.vc_custom_1640457258731{margin-bottom: 10px !important;}”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][milestone heading_inherit=”h5″ subject_padding=”0″ color=”Default” effect=”count” milestone_alignment=”default” number=”2″][vc_custom_heading text=”Spain and 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milestone_alignment=”default” number=”9.5″ symbol=”\/10″ symbol_font_size=”62″][vc_custom_heading text=”average score for our customer service” font_container=”tag:h5|text_align:center|color:rgba(255%2C255%2C255%2C0.63)” use_theme_fonts=”yes” css=”.vc_custom_1640457385965{margin-bottom: 10px !important;}”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][milestone heading_inherit=”h5″ symbol_position=”before” subject_padding=”0″ color=”Default” effect=”count” symbol_alignment=”Default” 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In technology as a tool for social transformation<\/h3>\n[\/vc_column_text][vc_column_text css_animation=”bottom-to-top” css=”.vc_custom_1640457743627{padding-right: 10% !important;}”]For over 20 years, we have been collaborating with numerous non-profit organisations working tirelessly to make the world a little better. For all these NGOs, technology is an essential tool for achieving their goals.<\/p>\n

Because a computer offers a window to education, employment and communication, and it can revolutionise the lives of those who need it most.[\/vc_column_text][nectar_btn size=”large” button_style=”see-through” button_color_2=”Accent-Color” color_override=”#008ee2″ icon_family=”none” url=”https:\/\/www.sosmatic.com\/en\/social-action\/” text=”Learn more about our social action”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ffffff” scene_position=”center” bottom_padding=”2%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” id=”built-by-riders” row_name=”Built By Riders” overlay_strength=”0.5″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

In the power of people to humanise technology, to bring it closer to people.<\/h3>\n[\/vc_column_text][vc_column_text css_animation=”bottom-to-top” css=”.vc_custom_1640457816029{padding-right: 10% !important;}”]Our company\u2019s secret ingredient is the people and teams that are part of it: we have a team people across multiple disciplines who are qualified, trained and working in an environment of constant development and growth.<\/p>\n

We are the sum of many voices that help us to grow every day.[\/vc_column_text][nectar_btn size=”large” button_style=”see-through” button_color_2=”Accent-Color” color_override=”#008ee2″ icon_family=”none” url=”https:\/\/www.sosmatic.com\/en\/your-career\/” text=”Learn more about Sosmatic talent”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_cascading_images image_1_bg_color=”#008ee2″ image_1_offset_x_sign=”+” image_1_offset_x=”0%” 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In equality and fairness<\/h3>\n[\/vc_column_text][vc_column_text css_animation=”bottom-to-top” css=”.vc_custom_1640458887977{padding-right: 10% !important;}”]Technology is becoming more and more important in jobs of the future, but the presence of women in the world of IT remains much lower than that of men. This inequality stems from stereotypes and fewer opportunities.<\/p>\n

As part of our mission and commitment, we are working to encourage the role of women in tech. Are you ready? Would you like to work with us?[\/vc_column_text][nectar_btn size=”large” button_style=”see-through” button_color_2=”Accent-Color” color_override=”#008ee2″ icon_family=”none” url=”https:\/\/www.sosmatic.com\/en\/women\/” text=”Learn more about the Women project”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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