{"id":21077,"date":"2024-02-05T08:46:09","date_gmt":"2024-02-05T07:46:09","guid":{"rendered":"https:\/\/www.sosmatic.com\/?page_id=21077"},"modified":"2025-10-17T23:00:50","modified_gmt":"2025-10-17T21:00:50","slug":"suport-tecnic-contact-center","status":"publish","type":"page","link":"https:\/\/www.sosmatic.com\/ca\/suport-tecnic-contact-center\/","title":{"rendered":"Suport T\u00e8cnic Contact Center"},"content":{"rendered":"[vc_row type=\u00bbfull_width_background\u00bb full_screen_row_position=\u00bbmiddle\u00bb column_margin=\u00bbdefault\u00bb equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb scene_position=\u00bbcenter\u00bb text_color=\u00bbdark\u00bb text_align=\u00bbleft\u00bb row_border_radius=\u00bbnone\u00bb row_border_radius_applies=\u00bbbg\u00bb overflow=\u00bbvisible\u00bb overlay_strength=\u00bb0.3&#8243; gradient_direction=\u00bbleft_to_right\u00bb shape_divider_position=\u00bbbottom\u00bb bg_image_animation=\u00bbnone\u00bb shape_type=\u00bb\u00bb][vc_column column_padding=\u00bbno-extra-padding\u00bb column_padding_tablet=\u00bbinherit\u00bb column_padding_phone=\u00bbinherit\u00bb column_padding_position=\u00bball\u00bb top_margin=\u00bb-3%\u00bb column_element_direction_desktop=\u00bbdefault\u00bb column_element_spacing=\u00bbdefault\u00bb desktop_text_alignment=\u00bbdefault\u00bb tablet_text_alignment=\u00bbdefault\u00bb phone_text_alignment=\u00bbdefault\u00bb background_color_opacity=\u00bb1&#8243; 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background_hover_color_opacity=\u00bb1&#8243; column_backdrop_filter=\u00bbnone\u00bb column_shadow=\u00bbnone\u00bb column_border_radius=\u00bbnone\u00bb column_link_target=\u00bb_self\u00bb overflow=\u00bbvisible\u00bb gradient_direction=\u00bbleft_to_right\u00bb overlay_strength=\u00bb0.3&#8243; width=\u00bb1\/1&#8243; tablet_width_inherit=\u00bbdefault\u00bb animation_type=\u00bbdefault\u00bb enable_animation=\u00bbtrue\u00bb animation=\u00bbfade-in-from-bottom\u00bb animation_easing=\u00bbdefault\u00bb bg_image_animation=\u00bbnone\u00bb border_type=\u00bbsimple\u00bb column_border_width=\u00bbnone\u00bb column_border_style=\u00bbsolid\u00bb][vc_column_text css=\u00bb.vc_custom_1752057224946{margin-bottom: 20px !important;}\u00bb text_direction=\u00bbdefault\u00bb]\n<div class=\"nectar-gradient-text\" data-direction=\"diagonal\" data-color=\"extra-color-gradient-2\">\n<h2>Sobre l&#8217;informe<\/h2>\n<\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][split_line_heading animation_type=\u00bbdefault\u00bb text_direction=\u00bbdefault\u00bb]Aquest informe elaborat per Sosmatic es basa en les dades recopilades per m\u00e9s de 200 agents i 50.000 trucades ateses en el suport t\u00e8cnic d&#8217;usuaris de grans comptes durant 2023. A m\u00e9s, totes les conclusions presentades han estat supervisades per un gabinet de psic\u00f2legs especialitzats en neuroci\u00e8ncies amb seu a Barcelona. 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Aquests inclouen m\u00e8triques com el temps mitj\u00e0 de resposta, la durada mitjana de les trucades, la taxa de resoluci\u00f3 en el primer contacte i l&#8217;\u00edndex de satisfacci\u00f3 del client. Si b\u00e9 aquestes m\u00e8triques proporcionen una visi\u00f3 valuosa de l\u2019efic\u00e0cia operativa, no abasten completament la qualitat de la interacci\u00f3 humana que \u00e9s essencial en el servei de suport t\u00e8cnic. 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