{"id":20980,"date":"2021-08-20T23:45:51","date_gmt":"2021-08-20T21:45:51","guid":{"rendered":"https:\/\/www.sosmatic.com\/?page_id=20980"},"modified":"2026-06-17T15:31:13","modified_gmt":"2026-06-17T13:31:13","slug":"politica-de-qualitat-i-seguretat-de-la-informacio","status":"publish","type":"page","link":"https:\/\/www.sosmatic.com\/ca\/politica-de-qualitat-i-seguretat-de-la-informacio\/","title":{"rendered":"Pol\u00edtica de Qualitat i Seguretat de la Informaci\u00f3"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_padding=”50px” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\n

POL\u00cdTICA DE QUALITAT I SEGURETAT DE LA INFORMACI\u00d3<\/strong><\/p>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]\n

SOSMATIC SL<\/strong> t\u00e9 com a missi\u00f3 oferir un servei d’assist\u00e8ncia inform\u00e0tica integral totalment personalitzat, que destaqui per la seva qualitat i que transmeti els valors propis de la companyia.<\/p>\n

La direcci\u00f3 de SOSMATIC manifesta el seu comprom\u00eds amb el sistema de gesti\u00f3 de qualitat i seguretat de la informaci\u00f3 en el si de l’organitzaci\u00f3, el principal objectiu de la qual \u00e9s assolir la satisfacci\u00f3 esperada pels clients, a trav\u00e9s d’uns processos establerts i fonamentats en un proc\u00e9s de millora cont\u00ednua, garantint la continu\u00eftat dels sistemes de informaci\u00f3, minimitzant els riscs de dany i assegurant el compliment dels objectius fixats per assegurar en tot moment la confidencialitat, integritat i disponibilitat de la informaci\u00f3. Per a aix\u00f2, assumeix el seu comprom\u00eds amb la qualitat i la seguretat de la informaci\u00f3 segons les normes de refer\u00e8ncia UNE-EN ISO 9001 i ISO\/IEC 27001, per la qual cosa l’Alta Direcci\u00f3 estableix els seg\u00fcents principis:<\/p>\n

    \n
  1. \n

    Vetllar per garantir la satisfacci\u00f3 dels nostres clients<\/b>, incloent-hi les parts interessades en els resultats de l’empresa, i poder complir amb les exig\u00e8ncies i requisits que es requereixin en cada servei.<\/p>\n<\/li>\n

  2. \n

    Buscar l’excel\u00b7l\u00e8ncia i millora cont\u00ednua mitjan\u00e7ant la identificaci\u00f3 de les oportunitats de millora, tant en la gesti\u00f3 com en les relacions amb els clients i prove\u00efdors, orientant els esfor\u00e7os, a m\u00e9s de controlar i corregir les no conformitats<\/strong>, a prevenir-ne les causes, amb una perspectiva d’optimitzaci\u00f3 com a objectiu final.<\/p>\n<\/li>\n

  3. \n

    Assegurar la confidencialitat <\/b>de les dades gestionades per l’empresa i la disponibilitat e integritat<\/strong> dels sistemes d’informaci\u00f3, tant en els serveis oferts als clients com en la gesti\u00f3 interna, evitant alteracions indebudes en la informaci\u00f3.<\/p>\n<\/li>\n

  4. \n

    Assegurar la capacitat de resposta davant de situacions d’emerg\u00e8ncia<\/b>, restablint el funcionament dels serveis cr\u00edtics en el menor temps possible.<\/p>\n<\/li>\n

  5. \n

    Establir les mesures oportunes per al tractament dels riscs<\/b> derivats de la identificaci\u00f3 i avaluaci\u00f3 d’actius.<\/p>\n<\/li>\n

  6. \n

    Analitzar els indicadors de qualitat<\/b>, aix\u00ed com fer un seguiment del seu nivell de progr\u00e9s, de manera que ens permeti con\u00e8ixer i assegurar el servei i el nivell de qualitat desitjat pel nostre client.<\/p>\n<\/li>\n

  7. \n

    Difondre a tots els nivells de la nostra organitzaci\u00f3 els objectius <\/b>i criteris de qualitat i seguretat de la informaci\u00f3, per consolidar el proc\u00e9s de millora cont\u00ednua en el desenvolupament de totes les activitats realitzades a l’empresa.<\/p>\n<\/li>\n

  8. \n

    Motivar i formar tot el personal <\/b>que treballa en l’organitzaci\u00f3, tant per al correcte desenvolupament del seu lloc de treball com per actuar d’acord amb els requisits imposats per la legislaci\u00f3 aplicable, compromisos amb les parts interessades, norma de refer\u00e8ncia i qualsevol altra aplicable, proporcionant un ambient adequat per a l’operaci\u00f3 dels processos.<\/p>\n<\/li>\n

  9. \n

    Garantir un an\u00e0lisi<\/b> de manera cont\u00ednua de tots els processos rellevants<\/strong>, establint les millores pertinents en cada cas, en funci\u00f3 dels resultats obtinguts i dels objectius establerts.<\/p>\n<\/li>\n

  10. \n

    Garantir el correcte estat de les instal\u00b7lacions i l’equipament <\/b>adequat, de manera que estiguin en correspond\u00e8ncia amb l’activitat, objectius i metes de l’empresa.<\/p>\n<\/li>\n<\/ol>\n

    Aquesta Pol\u00edtica de Qualitat i Seguretat de la Informaci\u00f3 s’aplica a tot el personal de SOSMATIC, aix\u00ed com a col\u00b7laboradors i prove\u00efdors amb els quals treballen conjuntament. Aix\u00ed mateix, segons disposi el Comit\u00e8 de Qualitat i Seguretat, podr\u00e0 ser comunicada a les parts interessades, en particular a clients i prove\u00efdors, amb la finalitat d’involucrar-los en la millora cont\u00ednua del sistema.<\/p>\n

    Barcelona, 17 de juny de 2026<\/p>\n

    David Casas Cartagena<\/p>\n

    Administrador<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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