{"id":20944,"date":"2021-08-18T22:05:08","date_gmt":"2021-08-18T20:05:08","guid":{"rendered":"https:\/\/www.sosmatic.com\/?page_id=20944"},"modified":"2025-10-17T20:37:49","modified_gmt":"2025-10-17T18:37:49","slug":"outsourcing-de-serveis-tecnics-it","status":"publish","type":"page","link":"https:\/\/www.sosmatic.com\/ca\/help-desk\/outsourcing-de-serveis-tecnics-it\/","title":{"rendered":"Outsourcing de serveis t\u00e8cnics IT"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; 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el_class=&#8221;w-f-c&#8221;][vc_custom_heading text=&#8221;Serveis de CAU i ServiceDesk d&apos;Alta Especialitzaci\u00f3 T\u00e8cnica&#8221; font_container=&#8221;tag:h2|font_size:40|text_align:left|line_height:50px&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bottom_padding=&#8221;30&#8243; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;padding-2-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;right&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; delay=&#8221;100&#8243;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]En un m\u00f3n empresarial cada vegada m\u00e9s digital, el <strong>outsourcing de serveis t\u00e8cnics IT <\/strong>s&#8217;ha convertit en una soluci\u00f3 estrat\u00e8gica clau per a les empreses que busquen optimitzar les seves operacions i reduir costos. A <strong>Sosmatic<\/strong>, oferim un ampli rang de serveis que s&#8217;adapten a les necessitats de la teva empresa, garantint un suport t\u00e8cnic d&#8217;alta qualitat.[\/vc_column_text][nectar_cta btn_style=&#8221;material&#8221; heading_tag=&#8221;h4&#8243; text_color=&#8221;#008ee2&#8243; link_type=&#8221;regular&#8221; alignment=&#8221;left&#8221; alignment_tablet=&#8221;default&#8221; alignment_phone=&#8221;default&#8221; display=&#8221;block&#8221; display_tablet=&#8221;inherit&#8221; display_phone=&#8221;inherit&#8221; link_text=&#8221;M&apos;interessa!&#8221; url=&#8221;#formulario&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#272729&#8243; bg_image=&#8221;16493&#8243; bg_position=&#8221;center center&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;8%&#8221; bottom_padding=&#8221;8%&#8221; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; color_overlay=&#8221;rgba(28,28,30,0.93)&#8221; overlay_strength=&#8221;0.95&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h2 style=\"text-align: center;\">Qu\u00e8 \u00e9s el Outsourcing de Serveis T\u00e8cnics IT?<\/h2>\n<p style=\"text-align: center;\">El <strong>Outsourcing de Serveis T\u00e8cnics IT <\/strong>consisteix a externalitzar les funcions i responsabilitats relacionades amb el suport t\u00e8cnic d&#8217;una empresa a un prove\u00efdor especialitzat. Aquesta estrat\u00e8gia permet a les organitzacions optimitzar els seus recursos, reduir costos i centrar les seves activitats principals, mentre deleguen el suport t\u00e8cnic en un equip extern altament qualificat.<\/p>\n<h3 style=\"text-align: center;\"><strong>Caracter\u00edstiques principals del outsourcing t\u00e8cnic IT:<\/strong><\/h3>\n<ul>\n<li><strong>Externalitzaci\u00f3 Total o Parcial: <\/strong>Es pot externalitzar la totalitat del suport t\u00e8cnic o certes funcions espec\u00edfiques, segons les necessitats de l&#8217;empresa.<\/li>\n<li><strong>Especialitzaci\u00f3 i Experi\u00e8ncia: <\/strong>Els prove\u00efdors solen comptar amb personal altament capacitat en les \u00faltimes tecnologies i processos IT.<\/li>\n<li><strong>Flexibilitat Operativa: <\/strong>Escalabilitat per a ajustar-se a pics de demanda o projectes temporals.<\/li>\n<\/ul>\n<h3 style=\"text-align: center;\"><strong>Com funciona en la pr\u00e0ctica?<\/strong><\/h3>\n<ul>\n<li><strong>Punt de Contacte Centralitzat: <\/strong>El prove\u00efdor actua com el punt de refer\u00e8ncia per a gestionar incid\u00e8ncies i sol\u00b7licituds t\u00e8cniques.<\/li>\n<li><strong>Resoluci\u00f3 d&#8217;Incid\u00e8ncies: <\/strong>A trav\u00e9s de Help Desk, Service Desk o altres serveis especialitzats, es garanteix la resoluci\u00f3 eficient de problemes t\u00e8cnics.<\/li>\n<li><strong>Documentaci\u00f3 i Seguiment: <\/strong>Totes les interaccions es documenten en eines de ticketing, assegurant tra\u00e7abilitat i millora cont\u00ednua.<\/li>\n<\/ul>\n[\/vc_column_text][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221; css=&#8221;.vc_custom_1630805802666{margin-bottom: 60px !important;}&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h2 style=\"text-align: center;\">Les nostres Solucions de Outsourcing<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bottom_padding=&#8221;15&#8243; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; delay=&#8221;200&#8243;][fancy_box box_style=&#8221;color_box_hover&#8221; icon_family=&#8221;iconsmind&#8221; color=&#8221;accent-color&#8221; color_box_hover_overlay_opacity=&#8221;default&#8221; box_alignment=&#8221;left&#8221; border_radius=&#8221;default&#8221; image_loading=&#8221;default&#8221; icon_iconsmind=&#8221;iconsmind-Add-Window&#8221; min_height=&#8221;200&#8243;]\n<h3><strong>Suport Helpdesk de 1r Nivell<\/strong><\/h3>\n<p>El suport <strong>Helpdesk de 1r nivell <\/strong>est\u00e0 dissenyat per a brindar atenci\u00f3 inicial als empleats de la teva companyia. El nostre equip altament especialitzat s&#8217;encarrega de la primera atenci\u00f3 t\u00e8cnica, aix\u00ed com de la resoluci\u00f3 d&#8217;incid\u00e8ncies est\u00e0ndard. Algunes caracter\u00edstiques d&#8217;aquest servei inclouen:<\/p>\n<ul>\n<li><strong>Diagn\u00f2stic Prec\u00eds: <\/strong>El nostre personal est\u00e0 capacitat per a identificar problemes r\u00e0pidament i oferir solucions efectives.<\/li>\n<li><strong>Escalat de Casos: <\/strong>Si una incid\u00e8ncia no pot ser resolta en aquest nivell, s&#8217;escalar\u00e0 al seg\u00fcent nivell de suport per a una atenci\u00f3 m\u00e9s especialitzada.<\/li>\n<\/ul>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; delay=&#8221;200&#8243;][fancy_box box_style=&#8221;color_box_hover&#8221; icon_family=&#8221;iconsmind&#8221; color=&#8221;accent-color&#8221; color_box_hover_overlay_opacity=&#8221;default&#8221; box_alignment=&#8221;left&#8221; border_radius=&#8221;default&#8221; image_loading=&#8221;default&#8221; icon_iconsmind=&#8221;iconsmind-Approved-Window&#8221; min_height=&#8221;200&#8243;]\n<h3><strong>Suport Helpdesk de 2n Nivell<\/strong><\/h3>\n<p>El <strong>suport Helpdesk de 2n nivell <\/strong>se centra en resoldre incid\u00e8ncies m\u00e9s complexes i espec\u00edfiques relacionades amb sistemes i networking. Aquest servei inclou:<\/p>\n<ul>\n<li><strong>Atenci\u00f3 T\u00e8cnica Especialitzada: <\/strong>El nostre equip t\u00e9 el coneixement t\u00e8cnic necessari per a abordar problemes m\u00e9s profunds.<\/li>\n<li><strong>Catalogaci\u00f3 i Escalat: <\/strong>Ens assegurem de catalogar cada cas i escalar-lo als nivells pertinents, garantint un seguiment adequat i eficient.<\/li>\n<\/ul>\n[\/fancy_box][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bottom_padding=&#8221;15&#8243; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; delay=&#8221;200&#8243;][fancy_box box_style=&#8221;color_box_hover&#8221; icon_family=&#8221;iconsmind&#8221; color=&#8221;accent-color&#8221; color_box_hover_overlay_opacity=&#8221;default&#8221; box_alignment=&#8221;left&#8221; border_radius=&#8221;default&#8221; image_loading=&#8221;default&#8221; icon_iconsmind=&#8221;iconsmind-Duplicate-Window&#8221; min_height=&#8221;200&#8243;]\n<h3><strong>Suport Helpdesk en Gu\u00e0rdies<\/strong><\/h3>\n<p>El nostre servei de <strong>suport Helpdesk en gu\u00e0rdies <\/strong>proporciona cobertura addicional en horaris no coberts o durant els torns de personal propi. Aquest servei inclou:<\/p>\n<ul>\n<li><strong>Resoluci\u00f3 d&#8217;Incid\u00e8ncies: <\/strong>Els nostres experts estan disponibles per a resoldre problemes i realitzar diagn\u00f2stics en temps real, fins i tot fora de l&#8217;horari laboral normal.<\/li>\n<li><strong>Avisos i Escalats: <\/strong>En cas que un problema no pugui ser resolt immediatament, s&#8217;enviar\u00e0 un av\u00eds per a escalar-lo segons sigui necessari.<\/li>\n<\/ul>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; delay=&#8221;200&#8243;][fancy_box box_style=&#8221;color_box_hover&#8221; icon_family=&#8221;iconsmind&#8221; color=&#8221;accent-color&#8221; color_box_hover_overlay_opacity=&#8221;default&#8221; box_alignment=&#8221;left&#8221; border_radius=&#8221;default&#8221; image_loading=&#8221;default&#8221; icon_iconsmind=&#8221;iconsmind-Network-Window&#8221; min_height=&#8221;200&#8243;]\n<h3><strong>Suport T\u00e8cnic<\/strong><\/h3>\n<p>El <strong>suport t\u00e8cnic <\/strong>est\u00e0 dirigit als productes i serveis que ofereixes als teus clients. Aquest servei \u00e9s essencial per a mantenir la satisfacci\u00f3 del client i garantir que qualsevol problema es resolgui de manera oportuna i professional.[\/fancy_box][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;.vc_custom_1732705248509{margin-bottom: 20px !important;}&#8221;]\n<h2 style=\"text-align: center;\">Avantatges del Outsourcing de Serveis T\u00e8cnics IT<\/h2>\n[\/vc_column_text][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h3 style=\"text-align: center;\">Reducci\u00f3 de Costos<\/h3>\n<p style=\"text-align: center;\">Un dels principals beneficis del <strong>outsourcing<\/strong> es la <strong>reducci\u00f3 de costos <\/strong>operatius. En externalitzar els teus serveis t\u00e8cnics, pots evitar despeses associades amb la contractaci\u00f3, formaci\u00f3 i manteniment d&#8217;un equip intern.<\/p>\n<h3 style=\"text-align: center;\">Flexibilitat<\/h3>\n<p style=\"text-align: center;\">Amb el <strong>outsourcing<\/strong>, pots <strong>redimensionar la capacitat d&#8217;atenci\u00f3 <\/strong>segons la demanda. Aix\u00f2 significa que pots augmentar o disminuir el nombre de recursos segons les necessitats de la teva empresa, la qual cosa et permet adaptar-te r\u00e0pidament a canvis en el mercat.<\/p>\n<h3 style=\"text-align: center;\">Disponibilitat de Servei del 100%<\/h3>\n<p style=\"text-align: center;\">El <strong>outsourcing <\/strong>et garanteix un <strong>servei del 100%<\/strong>. En evitar problemes relacionats amb vacances, abs\u00e8ncies i rotacions de personal, assegures que sempre hi hagi alg\u00fa disponible per a atendre els teus usuaris i clients.<\/p>\n<h3 style=\"text-align: center;\">Garantia de Qualitat<\/h3>\n<p style=\"text-align: center;\">Signem contractes que especifiquen <strong>est\u00e0ndards de qualitat<\/strong>. Aix\u00f2 inclou compromisos com un percentatge m\u00ednim de trucades ateses i temps de resposta abans d&#8217;un nombre determinat de segons. Aix\u00ed, pots estar segur que el teu suport t\u00e8cnic complir\u00e0 amb les expectatives.<\/p>\n<h3 style=\"text-align: center;\">Organitzaci\u00f3 i Control<\/h3>\n<p style=\"text-align: center;\">Documentem i actualitzem <strong>tots els processos i continguts de suport<\/strong>, la qual cosa et permet tenir un control total sobre el servei que est\u00e0s rebent. La transpar\u00e8ncia \u00e9s clau en la nostra relaci\u00f3 amb els clients.<\/p>\n<h3 style=\"text-align: center;\">Personalitzaci\u00f3 M\u00e0xima<\/h3>\n<p style=\"text-align: center;\">Oferim <strong>configuraci\u00f3 de l&#8217;horari a mesura<\/strong>, aix\u00ed com personalitzaci\u00f3 en els idiomes, di\u00e0legs i procediments. Aix\u00f2 assegura que el servei s&#8217;adapti perfectament a les necessitats espec\u00edfiques de la teva empresa.<\/p>\n<h3 style=\"text-align: center;\">Servei de Gu\u00e0rdies<\/h3>\n<p style=\"text-align: center;\">El nostre <strong>servei de gu\u00e0rdies <\/strong>millora la qualitat de vida del personal que actualment realitza el servei durant les nits o caps de setmana. En comptar amb un equip extern, el teu personal intern pot gaudir d&#8217;un millor equilibri entre treball i vida personal.<\/p>\n[\/vc_column_text][nectar_cta btn_style=&#8221;material&#8221; heading_tag=&#8221;h4&#8243; text_color=&#8221;#008ee2&#8243; link_type=&#8221;regular&#8221; alignment=&#8221;center&#8221; alignment_tablet=&#8221;default&#8221; alignment_phone=&#8221;default&#8221; display=&#8221;block&#8221; display_tablet=&#8221;inherit&#8221; display_phone=&#8221;inherit&#8221; link_text=&#8221;M&apos;interessa!&#8221; url=&#8221;#formulario&#8221; margin_top=&#8221;50%&#8221; margin_bottom=&#8221;50%&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h2 style=\"text-align: center;\">Per qu\u00e8 Triar Sosmatic per al Outsourcing de Serveis T\u00e8cnics IT?<\/h2>\n<p>A <strong>Sosmatic<\/strong>, no sols proporcionem <strong>outsourcing de serveis t\u00e8cnics IT<\/strong>, sin\u00f3 que tamb\u00e9 ho fem amb un enfocament en la satisfacci\u00f3 del client i la millora cont\u00ednua. El nostre equip altament qualificat i comprom\u00e8s est\u00e0 disponible per a assegurar que les teves necessitats se satisfacin de manera efectiva i professional.<\/p>\n<h3>1.Experi\u00e8ncia Comprovada<\/h3>\n<p>Amb m\u00e9s de <strong>25 anys d&#8217;experi\u00e8ncia <\/strong>en el sector, hem desenvolupat les habilitats i coneixements necessaris per a oferir un servei excepcional. Hem treballat amb empreses de diverses dimensions i sectors, adaptant les nostres solucions a les seves necessitats espec\u00edfiques.<\/p>\n<h3>2.Atenci\u00f3 Personalitzada<\/h3>\n<p>Entenem que cada empresa \u00e9s \u00fanica, per la qual cosa oferim un enfocament personalitzat per a cada client. Ens prenem el temps necessari per a entendre les teves necessitats i dissenyar un pla de suport t\u00e8cnic que s&#8217;adapti a tu.<\/p>\n<h3>3.Innovaci\u00f3 Cont\u00ednua<\/h3>\n<p>Ens mantenim al corrent de les \u00faltimes tend\u00e8ncies i tecnologies en el sector IT, la qual cosa ens permet oferir solucions innovadores i efectives. Aix\u00f2 assegura que els nostres clients estiguin sempre un pas endavant en el m\u00f3n digital.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;15961&#8243; bg_position=&#8221;center center&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;8%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; zindex=&#8221;100&#8243; overflow=&#8221;visible&#8221; id=&#8221;formulario&#8221; enable_gradient=&#8221;true&#8221; color_overlay=&#8221;rgba(0,142,226,0.93)&#8221; color_overlay_2=&#8221;#00c4cc&#8221; overlay_strength=&#8221;0.8&#8243; gradient_direction=&#8221;left_t_to_right_b&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/6&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bottom_padding=&#8221;7%&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; font_color=&#8221;#ffffff&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h3 style=\"text-align: center;\">Posa&#8217;t en contacte amb nosaltres i et<br \/>\nrespondrem en menys de 24 hores<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; 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