{"id":20931,"date":"2021-08-18T18:06:46","date_gmt":"2021-08-18T16:06:46","guid":{"rendered":"https:\/\/www.sosmatic.com\/?page_id=20931"},"modified":"2026-05-22T09:46:49","modified_gmt":"2026-05-22T07:46:49","slug":"help-desk","status":"publish","type":"page","link":"https:\/\/www.sosmatic.com\/ca\/help-desk\/","title":{"rendered":"Help Desk"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#008ee2&#8243; bg_image=&#8221;16535&#8243; bg_position=&#8221;center bottom&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;8%&#8221; bottom_padding=&#8221;22%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; enable_gradient=&#8221;true&#8221; color_overlay=&#8221;rgba(0,142,226,0.94)&#8221; color_overlay_2=&#8221;#00c4cc&#8221; overlay_strength=&#8221;0.8&#8243; gradient_direction=&#8221;left_t_to_right_b&#8221; enable_shape_divider=&#8221;true&#8221; shape_divider_position=&#8221;bottom&#8221; shape_divider_height=&#8221;350&#8243; bg_image_animation=&#8221;none&#8221; parallax_bg=&#8221;true&#8221; parallax_bg_speed=&#8221;fast&#8221; shape_type=&#8221;waves_opacity_alt&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; top_margin=&#8221;8%&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; font_color=&#8221;#ffffff&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Help Desk&#8221; font_container=&#8221;tag:h1|font_size:25PX|text_align:left|color:%2327272b|line_height:25PX&#8221; use_theme_fonts=&#8221;yes&#8221;][split_line_heading animation_type=&#8221;default&#8221; text_direction=&#8221;default&#8221;]\n<h2><span style=\"color: #ffffff;\">Un Equip Centralitzat per oferir suport t\u00e8cnic als clients<\/span><\/h2>\n[\/split_line_heading][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]A <strong>Sosmatic<\/strong>, el nostre objectiu \u00e9s acostar la tecnologia a les persones a trav\u00e9s d&#8217;un tracte pr\u00f2xim, generant un impacte positiu en els usuaris. Amb m\u00e9s de <strong>25 anys d&#8217;experi\u00e8ncia<\/strong>, oferim un servei de <strong>Help Desk <\/strong>que combina assist\u00e8ncia t\u00e8cnica de qualitat i un enfocament centrat en l&#8217;usuari.[\/vc_column_text][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;see-through-2&#8243; color_override=&#8221;#ffffff&#8221; hover_color_override=&#8221;#ffffff&#8221; hover_text_color_override=&#8221;#000000&#8243; icon_family=&#8221;none&#8221; text=&#8221;Descobreix com podem ajudar-te!&#8221; margin_top=&#8221;30&#8243; url=&#8221;#formulario&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;fade-in&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221; css=&#8221;.vc_custom_1673859792221{padding-top: 5% !important;padding-right: 3% !important;padding-bottom: 0px !important;padding-left: 3% !important;background-color: #ffffff !important;border-radius: 10px !important;}&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Posa&#8217;t en contacte amb nosaltres i et<br \/>\nrespondrem en menys de 24 hores&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; google_fonts=&#8221;font_family:Nunito%3A300%2Cregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f21125-o1\" lang=\"ca\" dir=\"ltr\" data-wpcf7-id=\"21125\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/ca\/wp-json\/wp\/v2\/pages\/20931#wpcf7-f21125-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulari de contacte\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"21125\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ca\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f21125-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div id=\"responsive-form\" class=\"clearfix\">\n\t<div class=\"form-row\">\n\t\t<div class=\"column-half\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"nom*\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-half\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<div class=\"column-half\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tel\u00e8fon*\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-half\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Asunto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Assumpte\" value=\"\" type=\"text\" name=\"Asunto\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<div class=\"column-full\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Explica&#039;ns el teu inter\u00e8s...*\" name=\"your-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<div class=\"column-full\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-932\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptance-932\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> En enviar les teves dades consents l'AV\u00cdS <a href=\"https:\/\/www.sosmatic.com\/ca\/aviso-legal-y-politica-de-privacidad\/\"> LEGAL-POL\u00cdTICA DE PRIVACITAT.<\/a> Responsable del Fitxer SOSMATIC S.L. Exercici de drets en l'e-mail lopd@sosmatic.com i la finalitat del tractament \u00e9s gestionar la teva consulta, petici\u00f3 o subscripci\u00f3 al newsletter segons afinitats.\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<div class=\"column-full\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><!--end responsive-form--><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#ffffff&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;5%&#8221; bottom_padding=&#8221;5%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; id=&#8221;built-by-riders&#8221; row_name=&#8221;Built By Riders&#8221; overlay_strength=&#8221;0.5&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/6&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][split_line_heading animation_type=&#8221;default&#8221;]\n<h2>La nostra Passi\u00f3 per la Tecnologia i l&#8217;Ajuda a Persones<\/h2>\n[\/split_line_heading]<div id=\"ultimate-heading-16596ad0074b70531\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-16596ad0074b70531 uvc-3674 \" data-hspacer=\"no_spacer\"  data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><\/div>[vc_column_text css_animation=&#8221;bottom-to-top&#8221; css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<p style=\"text-align: center;\">A <strong>Sosmatic<\/strong>, la combinaci\u00f3 de la nostra passi\u00f3 per la tecnologia i per ajudar a les persones \u00e9s el que ens distingeix. Des dels nostres inicis, hem treballat en l&#8217;assist\u00e8ncia i suport t\u00e8cnic, buscant sempre aportar valor a les experi\u00e8ncies IT tant per a empreses com per a usuaris. La nostra meta \u00e9s minimitzar incid\u00e8ncies i potenciar la relaci\u00f3 entre persones i tecnologia.<\/p>\n[\/vc_column_text][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;see-through-2&#8243; color_override=&#8221;#008ee2&#8243; hover_color_override=&#8221;#008ee2&#8243; hover_text_color_override=&#8221;#ffffff&#8221; icon_family=&#8221;none&#8221; url=&#8221;#formulario&#8221; text=&#8221;M&#8217;interessa&#8221; margin_top=&#8221;30&#8243;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/6&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#f4f4f4&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;5%&#8221; bottom_padding=&#8221;4%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; id=&#8221;built-by-riders&#8221; row_name=&#8221;Built By Riders&#8221; overlay_strength=&#8221;0.5&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h2>Creiem en el Poder de les Persones<\/h2>\n[\/vc_column_text][vc_column_text css_animation=&#8221;bottom-to-top&#8221; css=&#8221;.vc_custom_1749536061164{padding-right: 10% !important;}&#8221; text_direction=&#8221;default&#8221;]La tecnologia ha de ser entesa i humanitzada. En <strong>Sosmatic<\/strong>, veiem a les persones i la tecnologia com un equip, no com a oposats. Ens esforcem per fer que la tecnologia sigui accessible i comprensible per a tots.[\/vc_column_text][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;see-through-2&#8243; color_override=&#8221;#008ee2&#8243; hover_color_override=&#8221;#008ee2&#8243; hover_text_color_override=&#8221;#ffffff&#8221; icon_family=&#8221;none&#8221; url=&#8221;https:\/\/www.sosmatic.com\/ca\/som-sosmatic\/&#8221; text=&#8221;Descobreix m\u00e9s sobre nosaltres&#8221; margin_top=&#8221;30&#8243;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; 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bg_color=&#8221;#ffffff&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;6%&#8221; bottom_padding=&#8221;6%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; color_overlay=&#8221;#ffffff&#8221; color_overlay_2=&#8221;#ffffff&#8221; overlay_strength=&#8221;1&#8243; gradient_direction=&#8221;top_to_bottom&#8221; shape_divider_color=&#8221;#f4f4f4&#8243; shape_divider_position=&#8221;bottom&#8221; shape_divider_height=&#8221;40%&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;curve_opacity&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;right&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h2 style=\"text-align: center;\">Qu\u00e8 \u00e9s un Help Desk?<\/h2>\n<p style=\"text-align: center;\">Un Help Desk \u00e9s un servei centralitzat dissenyat per a gestionar i resoldre problemes t\u00e8cnics de manera eficient, proporcionant suport a usuaris interns o externs. Actua com el punt de contacte principal entre una organitzaci\u00f3 i els seus clients o empleats referent a incid\u00e8ncies tecnol\u00f2giques.<\/p>\n<p style=\"text-align: center;\">En Sosmatic, entenem que el Help Desk no \u00e9s nom\u00e9s resoldre problemes; \u00e9s la porta d&#8217;entrada a una experi\u00e8ncia d&#8217;usuari excepcional. El nostre equip s&#8217;encarrega de diagnosticar, resoldre i registrar cada incid\u00e8ncia, assegurant un suport t\u00e8cnic r\u00e0pid, hum\u00e0 i efectiu.<\/p>\n<h3 style=\"text-align: center;\"><strong>Funcions clau d&#8217;un Help Desk:<\/strong><\/h3>\n<ul>\n<li><strong>Suport T\u00e8cnic Proactiu: <\/strong>Identificar i prevenir problemes abans que afectin els usuaris.<\/li>\n<li><strong>Gesti\u00f3 d&#8217;Incid\u00e8ncies: <\/strong>Resoldre qualsevol inconvenient t\u00e8cnic mitjan\u00e7ant processos definits i documentats.<\/li>\n<li><strong>Atenci\u00f3 Personalitzada: <\/strong>Cada consulta \u00e9s tractada amb empatia, oferint solucions adaptades a cada usuari.<\/li>\n<li><strong>Optimitzaci\u00f3 de Recursos IT: <\/strong>Permet a les empreses centrar els seus objectius estrat\u00e8gics mentre nosaltres gestionem el suport t\u00e8cnic.<\/li>\n<\/ul>\n<h3 style=\"text-align: center;\"><strong>Beneficis d&#8217;un Help Desk ben gestionat:<\/strong><\/h3>\n<ul>\n<li>Millora la satisfacci\u00f3 de l&#8217;usuari.<\/li>\n<li>Redueix els temps de resoluci\u00f3 de problemes.<\/li>\n<li>Incrementa la productivitat en minimitzar interrupcions t\u00e8cniques.<\/li>\n<li>Assegura el compliment d&#8217;est\u00e0ndards i normatives tecnol\u00f2giques.<\/li>\n<\/ul>\n<p style=\"text-align: center;\">Amb m\u00e9s de 25 anys d&#8217;experi\u00e8ncia en el sector, en Sosmatic hem perfeccionat els nostres serveis de Help Desk per a garantir un suport t\u00e8cnic de confian\u00e7a i centrat en les persones. El nostre objectiu \u00e9s no sols solucionar problemes, sin\u00f3 tamb\u00e9 construir relacions s\u00f2lides entre usuaris i tecnologia.<\/p>\n[\/vc_column_text][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bottom_padding=&#8221;3%&#8221; text_align=&#8221;center&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; 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image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][split_line_heading animation_type=&#8221;line-reveal-by-space&#8221; font_style=&#8221;h2&#8243; line_reveal_by_space_text_effect=&#8221;default&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Serveis que Oferim&#8221;][\/split_line_heading][vc_column_text]\n<h3 style=\"text-align: center;\">Descobreix Les nostres Solucions de Help Desk<\/h3>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; 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animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][fancy_box box_style=&#8221;hover_desc&#8221; icon_family=&#8221;none&#8221; image_url=&#8221;16537&#8243; hover_color=&#8221;accent-color&#8221; hover_desc_color_opacity=&#8221;default&#8221; hover_desc_hover_overlay_opacity=&#8221;default&#8221; icon_position=&#8221;bottom&#8221; box_alignment=&#8221;left&#8221; hover_desc_bg_animation=&#8221;long_zoom&#8221; border_radius=&#8221;5px&#8221; image_loading=&#8221;lazy-load&#8221; color_scheme=&#8221;dark&#8221; secondary_content=&#8221;here&#8217;s some awesome text that would only be shown on hover&#8221; min_height=&#8221;350&#8243; hover_content=&#8221;Brindem serveis de contact center t\u00e8cnic d&#8217;alta especialitzaci\u00f3, dirigits tant als teus clients com als teus empleats. Els nostres experts estan preparats per a resoldre qualsevol tipus d&#8217;incid\u00e8ncia t\u00e8cnica.&#8221; link_url=&#8221;https:\/\/www.sosmatic.com\/ca\/help-desk\/outsourcing-de-serveis-tecnics-it\/&#8221; link_screen_reader=&#8221;Me interesa&#8221;]\n<h3>Outsourcing de Serveis T\u00e8cnics IT<\/h3>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][fancy_box box_style=&#8221;hover_desc&#8221; icon_family=&#8221;none&#8221; image_url=&#8221;16538&#8243; hover_color=&#8221;accent-color&#8221; hover_desc_color_opacity=&#8221;default&#8221; hover_desc_hover_overlay_opacity=&#8221;default&#8221; icon_position=&#8221;bottom&#8221; box_alignment=&#8221;left&#8221; hover_desc_bg_animation=&#8221;long_zoom&#8221; border_radius=&#8221;5px&#8221; image_loading=&#8221;lazy-load&#8221; color_scheme=&#8221;dark&#8221; secondary_content=&#8221;here&#8217;s some awesome text that would only be shown on hover&#8221; min_height=&#8221;350&#8243; hover_content=&#8221;Oferim suport intern a usuaris i gesti\u00f3 de tasques de sistemes mitjan\u00e7ant la cessi\u00f3 de recursos. Aix\u00f2 permet que el teu equip intern pugui #centrar tasques m\u00e9s estrat\u00e8giques mentre nosaltres ens ocupem dels problemes t\u00e8cnics.&#8221; link_url=&#8221;https:\/\/www.sosmatic.com\/ca\/help-desk\/servei-tecnics-in-house\/&#8221; link_screen_reader=&#8221;Me interesa&#8221;]\n<h3>Serveis T\u00e8cnics in House<\/h3>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; delay=&#8221;100&#8243;][fancy_box box_style=&#8221;hover_desc&#8221; icon_family=&#8221;none&#8221; image_url=&#8221;16539&#8243; hover_color=&#8221;accent-color&#8221; hover_desc_color_opacity=&#8221;default&#8221; hover_desc_hover_overlay_opacity=&#8221;default&#8221; icon_position=&#8221;bottom&#8221; box_alignment=&#8221;left&#8221; hover_desc_bg_animation=&#8221;long_zoom&#8221; border_radius=&#8221;5px&#8221; image_loading=&#8221;lazy-load&#8221; color_scheme=&#8221;dark&#8221; secondary_content=&#8221;here&#8217;s some awesome text that would only be shown on hover&#8221; min_height=&#8221;350&#8243; hover_content=&#8221;Proporcionem assist\u00e8ncia en el lloc de treball per a empreses mitjanes i grans, abordant incid\u00e8ncies i peticions concretes. El nostre equip t\u00e8cnic est\u00e0 preparat per a despla\u00e7ar on sigui necessari.&#8221; link_url=&#8221;https:\/\/www.sosmatic.com\/ca\/help-desk\/in-situ-it\/&#8221; link_screen_reader=&#8221;Me interesa&#8221;]\n<h3><strong>Assist\u00e8ncia In situ IT Nacional i Internacional<\/strong><\/h3>\n[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; delay=&#8221;200&#8243;][fancy_box box_style=&#8221;hover_desc&#8221; icon_family=&#8221;none&#8221; image_url=&#8221;16540&#8243; hover_color=&#8221;accent-color&#8221; hover_desc_color_opacity=&#8221;default&#8221; hover_desc_hover_overlay_opacity=&#8221;default&#8221; icon_position=&#8221;bottom&#8221; box_alignment=&#8221;left&#8221; hover_desc_bg_animation=&#8221;long_zoom&#8221; border_radius=&#8221;5px&#8221; image_loading=&#8221;lazy-load&#8221; color_scheme=&#8221;dark&#8221; secondary_content=&#8221;here&#8217;s some awesome text that would only be shown on hover&#8221; min_height=&#8221;350&#8243; hover_content=&#8221;Ens encarreguem de la gesti\u00f3 i subministrament, control i instal\u00b7laci\u00f3 de llic\u00e8ncies de qualsevol programari de tercers. Aix\u00f2 garanteix que la teva empresa compleixi amb totes les normatives i optimitzi els seus recursos.&#8221; link_url=&#8221;https:\/\/www.sosmatic.com\/ca\/help-desk\/gestio-de-llicencies\/&#8221; link_screen_reader=&#8221;Me interesa&#8221;]\n<h3>Gesti\u00f3 de Llic\u00e8ncies<\/h3>\n[\/fancy_box][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#27272b&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;5%&#8221; bottom_padding=&#8221;5%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.5&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; font_color=&#8221;#ffffff&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Claus del nostre Servei&#8221; font_container=&#8221;tag:h2|font_size:38px|text_align:center|line_height:57px&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;none&#8221;][divider line_type=&#8221;Small Line&#8221; line_alignment=&#8221;center&#8221; line_thickness=&#8221;2&#8243; divider_color=&#8221;accent-color&#8221; animate=&#8221;yes&#8221; custom_height=&#8221;40&#8243; custom_line_width=&#8221;40&#8243;][vc_column_text]\n<h3 style=\"text-align: center;\">Del Customer Service a la Customer Experience<\/h3>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; top_padding=&#8221;20&#8243; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;padding-3-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;medium_depth&#8221; column_border_radius=&#8221;10px&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;advanced&#8221; border_right_desktop=&#8221;1px&#8221; border_bottom_desktop=&#8221;1px&#8221; column_border_color=&#8221;#008ee2&#8243; column_border_style=&#8221;solid&#8221;][nectar_icon icon_family=&#8221;fontawesome&#8221; icon_style=&#8221;shadow-bg&#8221; icon_color_type=&#8221;color_scheme&#8221; icon_color=&#8221;Accent-Color&#8221; icon_padding=&#8221;0px&#8221; pointer_events=&#8221;all&#8221; margin_bottom=&#8221;40px&#8221; icon_fontawesome=&#8221;fa fa-handshake-o&#8221; icon_size=&#8221;40&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1728463160940{margin-bottom: 15px !important;}&#8221;]\n<h4>Passi\u00f3 pel que Fem<\/h4>\n[\/vc_column_text][vc_custom_heading text=&#8221;En Sosmatic, la nostra prioritat \u00e9s oferir la millor experi\u00e8ncia als usuaris. Cuidem cada detall en l&#8217;atenci\u00f3 i els processos per a assegurar un servei excepcional.&#8221; font_container=&#8221;tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;padding-3-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;medium_depth&#8221; column_border_radius=&#8221;10px&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;advanced&#8221; border_right_desktop=&#8221;1px&#8221; border_bottom_desktop=&#8221;1px&#8221; column_border_color=&#8221;#008ee2&#8243; column_border_style=&#8221;solid&#8221;][nectar_icon icon_family=&#8221;fontawesome&#8221; icon_style=&#8221;shadow-bg&#8221; icon_color_type=&#8221;color_scheme&#8221; icon_color=&#8221;Accent-Color&#8221; icon_padding=&#8221;0px&#8221; pointer_events=&#8221;all&#8221; margin_bottom=&#8221;40px&#8221; icon_fontawesome=&#8221;fa fa-users&#8221; icon_size=&#8221;40&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1728463192903{margin-bottom: 15px !important;}&#8221;]\n<h4>Connectem amb les Persones<\/h4>\n[\/vc_column_text][vc_custom_heading text=&#8221;Atenem des de l&#8217;escolta i l&#8217;empatia, entenent el customer journey dels teus clients. Adaptem cada experi\u00e8ncia amb l&#8217;objectiu de captar, retenir i fidelitzar als usuaris.&#8221; font_container=&#8221;tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;padding-3-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;medium_depth&#8221; column_border_radius=&#8221;10px&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;advanced&#8221; border_right_desktop=&#8221;1px&#8221; border_bottom_desktop=&#8221;1px&#8221; column_border_color=&#8221;#008ee2&#8243; column_border_style=&#8221;solid&#8221;][nectar_icon icon_family=&#8221;fontawesome&#8221; icon_style=&#8221;shadow-bg&#8221; icon_color_type=&#8221;color_scheme&#8221; icon_color=&#8221;Accent-Color&#8221; icon_padding=&#8221;0px&#8221; pointer_events=&#8221;all&#8221; icon_fontawesome=&#8221;fa fa-check&#8221; margin_bottom=&#8221;40px&#8221; icon_size=&#8221;40&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1760693440920{margin-bottom: 15px !important;}&#8221; text_direction=&#8221;default&#8221;]\n<h4>El nostre ADN Tecnol\u00f2gic<\/h4>\n[\/vc_column_text][vc_custom_heading text=&#8221;Sosmatic neix amb una vocaci\u00f3 per la tecnologia i el suport t\u00e8cnic. La nostra experi\u00e8ncia de m\u00e9s de 20 anys en el sector ens permet oferir solucions efectives i eficients.&#8221; font_container=&#8221;tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; top_padding=&#8221;20&#8243; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;padding-3-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;medium_depth&#8221; column_border_radius=&#8221;10px&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;advanced&#8221; border_right_desktop=&#8221;1px&#8221; border_bottom_desktop=&#8221;1px&#8221; column_border_color=&#8221;#008ee2&#8243; column_border_style=&#8221;solid&#8221;][nectar_icon icon_family=&#8221;fontawesome&#8221; icon_style=&#8221;shadow-bg&#8221; icon_color_type=&#8221;color_scheme&#8221; icon_color=&#8221;Accent-Color&#8221; icon_padding=&#8221;0px&#8221; pointer_events=&#8221;all&#8221; margin_bottom=&#8221;40px&#8221; icon_fontawesome=&#8221;fa fa-handshake-o&#8221; icon_size=&#8221;40&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1629314250816{margin-bottom: 15px !important;}&#8221;]\n<h4>Suport 24&#215;7<\/h4>\n[\/vc_column_text][vc_custom_heading text=&#8221;El nostre servei est\u00e0 disponible tots els dies de l&#8217;any, a qualsevol hora. En Sosmatic, el servei mai es det\u00e9.&#8221; font_container=&#8221;tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;padding-3-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;medium_depth&#8221; column_border_radius=&#8221;10px&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;advanced&#8221; border_right_desktop=&#8221;1px&#8221; border_bottom_desktop=&#8221;1px&#8221; column_border_color=&#8221;#008ee2&#8243; column_border_style=&#8221;solid&#8221;][nectar_icon icon_family=&#8221;fontawesome&#8221; icon_style=&#8221;shadow-bg&#8221; icon_color_type=&#8221;color_scheme&#8221; icon_color=&#8221;Accent-Color&#8221; icon_padding=&#8221;0px&#8221; pointer_events=&#8221;all&#8221; margin_bottom=&#8221;40px&#8221; icon_fontawesome=&#8221;fa fa-users&#8221; icon_size=&#8221;40&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1728463262726{margin-bottom: 15px !important;}&#8221;]\n<h4>Documentaci\u00f3 d&#8217;Activitat<\/h4>\n[\/vc_column_text][vc_custom_heading text=&#8221;Cada interacci\u00f3 amb el client o entre els nostres equips \u00e9s documentada en una eina de ticketing. Aix\u00f2 assegura un seguiment rigor\u00f3s i una millora cont\u00ednua en els nostres processos.&#8221; font_container=&#8221;tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;padding-3-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;medium_depth&#8221; column_border_radius=&#8221;10px&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;advanced&#8221; border_right_desktop=&#8221;1px&#8221; border_bottom_desktop=&#8221;1px&#8221; column_border_color=&#8221;#008ee2&#8243; column_border_style=&#8221;solid&#8221;][nectar_icon icon_family=&#8221;fontawesome&#8221; icon_style=&#8221;shadow-bg&#8221; icon_color_type=&#8221;color_scheme&#8221; icon_color=&#8221;Accent-Color&#8221; icon_padding=&#8221;0px&#8221; pointer_events=&#8221;all&#8221; icon_fontawesome=&#8221;fa fa-check&#8221; margin_bottom=&#8221;40px&#8221; icon_size=&#8221;40&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1760693640017{margin-bottom: 15px !important;}&#8221; text_direction=&#8221;default&#8221;]\n<h4>Alt nivell d\u2019interlocuci\u00f3<\/h4>\n[\/vc_column_text][vc_custom_heading text=&#8221;Cada projecte \u00e9s liderat per un Service Manager dedicat i amb experi\u00e8ncia en el sector, recolzat per un equip de coneixement especialitzat.&#8221; font_container=&#8221;tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; top_padding=&#8221;20&#8243; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;padding-3-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;medium_depth&#8221; column_border_radius=&#8221;10px&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;advanced&#8221; border_right_desktop=&#8221;1px&#8221; border_bottom_desktop=&#8221;1px&#8221; column_border_color=&#8221;#008ee2&#8243; column_border_style=&#8221;solid&#8221;][nectar_icon icon_family=&#8221;fontawesome&#8221; icon_style=&#8221;shadow-bg&#8221; icon_color_type=&#8221;color_scheme&#8221; icon_color=&#8221;Accent-Color&#8221; icon_padding=&#8221;0px&#8221; pointer_events=&#8221;all&#8221; margin_bottom=&#8221;40px&#8221; icon_fontawesome=&#8221;fa fa-handshake-o&#8221; icon_size=&#8221;40&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1728463324998{margin-bottom: 15px !important;}&#8221;]\n<h4>Maneig d&#8217;Eines Sectorials o a Mesura<\/h4>\n[\/vc_column_text][vc_custom_heading text=&#8221;La nostra dilatada experi\u00e8ncia en el maneig d&#8217;aplicacions especialitzades ens converteix en experts en les eines necess\u00e0ries per al teu negoci.&#8221; font_container=&#8221;tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221;][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;see-through-2&#8243; color_override=&#8221;#008ee2&#8243; hover_color_override=&#8221;#008ee2&#8243; hover_text_color_override=&#8221;#ffffff&#8221; icon_family=&#8221;none&#8221; url=&#8221;https:\/\/www.sosmatic.com\/ca\/help-desk\/eines\/&#8221; text=&#8221;Descobreix m\u00e9s sobre les nostres eines&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;padding-3-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;medium_depth&#8221; column_border_radius=&#8221;10px&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;advanced&#8221; border_right_desktop=&#8221;1px&#8221; border_bottom_desktop=&#8221;1px&#8221; column_border_color=&#8221;#008ee2&#8243; column_border_style=&#8221;solid&#8221;][nectar_icon icon_family=&#8221;fontawesome&#8221; icon_style=&#8221;shadow-bg&#8221; icon_color_type=&#8221;color_scheme&#8221; icon_color=&#8221;Accent-Color&#8221; icon_padding=&#8221;0px&#8221; pointer_events=&#8221;all&#8221; margin_bottom=&#8221;40px&#8221; icon_fontawesome=&#8221;fa fa-users&#8221; icon_size=&#8221;40&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1728463424317{margin-bottom: 15px !important;}&#8221;]\n<h4>Millora Cont\u00ednua<\/h4>\n[\/vc_column_text][vc_custom_heading text=&#8221;Monitorem de manera constant el compliment dels serveis, assegurant l&#8217;execuci\u00f3 de procediments, documentaci\u00f3 i atenci\u00f3 al client. Aix\u00f2 ens permet mantenir alts est\u00e0ndards de qualitat.&#8221; font_container=&#8221;tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;padding-3-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;medium_depth&#8221; column_border_radius=&#8221;10px&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;advanced&#8221; border_right_desktop=&#8221;1px&#8221; border_bottom_desktop=&#8221;1px&#8221; column_border_color=&#8221;#008ee2&#8243; column_border_style=&#8221;solid&#8221;][nectar_icon icon_family=&#8221;fontawesome&#8221; icon_style=&#8221;shadow-bg&#8221; icon_color_type=&#8221;color_scheme&#8221; icon_color=&#8221;Accent-Color&#8221; icon_padding=&#8221;0px&#8221; pointer_events=&#8221;all&#8221; icon_fontawesome=&#8221;fa fa-check&#8221; margin_bottom=&#8221;40px&#8221; icon_size=&#8221;40&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1728463449048{margin-bottom: 15px !important;}&#8221;]\n<h4>Indicadors Clau<\/h4>\n[\/vc_column_text][vc_custom_heading text=&#8221;Treballem amb indicadors de servei (KPI) i acords de nivell de servei (SLA) espec\u00edfics per a cada projecte. Aquests indicadors s\u00f3n essencials per a mesurar la qualitat de la nostra gesti\u00f3 i el compliment dels objectius.&#8221; font_container=&#8221;tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; top_padding=&#8221;20&#8243; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;padding-3-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_color=&#8221;#008ee2&#8243; column_border_style=&#8221;solid&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;padding-3-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;medium_depth&#8221; column_border_radius=&#8221;10px&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;advanced&#8221; border_right_desktop=&#8221;1px&#8221; border_bottom_desktop=&#8221;1px&#8221; column_border_color=&#8221;#008ee2&#8243; column_border_style=&#8221;solid&#8221;][nectar_icon icon_family=&#8221;fontawesome&#8221; icon_style=&#8221;shadow-bg&#8221; icon_color_type=&#8221;color_scheme&#8221; icon_color=&#8221;Accent-Color&#8221; icon_padding=&#8221;0px&#8221; pointer_events=&#8221;all&#8221; margin_bottom=&#8221;40px&#8221; icon_fontawesome=&#8221;fa fa-users&#8221; icon_size=&#8221;40&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1728463467759{margin-bottom: 15px !important;}&#8221;]\n<h4>Personalitzaci\u00f3 Total del Servei<\/h4>\n[\/vc_column_text][vc_custom_heading text=&#8221;Desenvolupem serveis adaptats a les necessitats i par\u00e0metres de cada client. Sempre estem oberts a evolucionar i canviar en funci\u00f3 de noves oportunitats i desafiaments.&#8221; font_container=&#8221;tag:p|text_align:center|color:rgba(10%2C10%2C10%2C0.65)&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner column_padding=&#8221;padding-3-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in-from-bottom&#8221; animation_easing=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_color=&#8221;#008ee2&#8243; column_border_style=&#8221;solid&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;15961&#8243; bg_position=&#8221;center center&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; 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pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; centered_text=&#8221;true&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; font_color=&#8221;#ffffff&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Posa&#8217;t en contacte amb nosaltres i et<br \/>\nrespondrem en menys de 24 hores&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; google_fonts=&#8221;font_family:Nunito%3A300%2Cregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;padding-6-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; 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column_border_style=&#8221;solid&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f21125-o2\" lang=\"ca\" dir=\"ltr\" data-wpcf7-id=\"21125\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/ca\/wp-json\/wp\/v2\/pages\/20931#wpcf7-f21125-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulari de contacte\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"21125\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ca\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f21125-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div id=\"responsive-form\" class=\"clearfix\">\n\t<div class=\"form-row\">\n\t\t<div class=\"column-half\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"nom*\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-half\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<div class=\"column-half\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tel\u00e8fon*\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-half\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Asunto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Assumpte\" value=\"\" type=\"text\" name=\"Asunto\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<div class=\"column-full\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Explica&#039;ns el teu inter\u00e8s...*\" name=\"your-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<div class=\"column-full\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-932\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptance-932\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> En enviar les teves dades consents l'AV\u00cdS <a href=\"https:\/\/www.sosmatic.com\/ca\/aviso-legal-y-politica-de-privacidad\/\"> LEGAL-POL\u00cdTICA DE PRIVACITAT.<\/a> Responsable del Fitxer SOSMATIC S.L. Exercici de drets en l'e-mail lopd@sosmatic.com i la finalitat del tractament \u00e9s gestionar la teva consulta, petici\u00f3 o subscripci\u00f3 al newsletter segons afinitats.\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<div class=\"column-full\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><!--end responsive-form--><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; 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column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h2 class=\"\" style=\"text-align: center;\" data-start=\"351\" data-end=\"410\">Preguntes Freq\u00fcents sobre El nostre Servei de Help Desk<\/h2>\n<h3 class=\"\" data-start=\"412\" data-end=\"470\">Quin tipus d&#8217;incid\u00e8ncies resol el vostre Help Desk?<\/h3>\n<p class=\"\" data-start=\"471\" data-end=\"749\">El nostre Help Desk resol una \u00e0mplia varietat d&#8217;incid\u00e8ncies t\u00e8cniques: problemes de programari, maquinari, connectivitat, accessos, comptes d&#8217;usuari, instal\u00b7laci\u00f3 d&#8217;aplicacions, suport remot, etc. Tamb\u00e9 actuem de manera proactiva per a prevenir interrupcions en el servei.<\/p>\n<hr class=\"\" data-start=\"751\" data-end=\"754\" \/>\n<h3 class=\"\" data-start=\"756\" data-end=\"803\">El suport t\u00e8cnic est\u00e0 disponible 24\/7?<\/h3>\n<p class=\"\" data-start=\"804\" data-end=\"1011\">S\u00ed. En <strong data-start=\"811\" data-end=\"823\">Sosmatic <\/strong>oferim <strong data-start=\"834\" data-end=\"889\">suport t\u00e8cnic 24 hores al dia, 7 dies a la setmana<\/strong>, els 365 dies de l&#8217;any. Ens adaptem a les necessitats de la teva empresa, independentment del fus horari o la ubicaci\u00f3.<\/p>\n<hr class=\"\" data-start=\"1013\" data-end=\"1016\" \/>\n<h3 class=\"\" data-start=\"1018\" data-end=\"1061\">Oferiu atenci\u00f3 en diversos idiomes?<\/h3>\n<p class=\"\" data-start=\"1062\" data-end=\"1264\">S\u00ed, comptem amb un equip multiling\u00fce per a oferir assist\u00e8ncia t\u00e8cnica en <strong data-start=\"1136\" data-end=\"1154\">diversos idiomes<\/strong>, la qual cosa ens permet atendre empreses amb pres\u00e8ncia internacional i millorar l&#8217;experi\u00e8ncia d&#8217;usuari final.<\/p>\n<hr class=\"\" data-start=\"1266\" data-end=\"1269\" \/>\n<h3 class=\"\" data-start=\"1271\" data-end=\"1332\">Puc contractar el servei sol per a suport intern?<\/h3>\n<p class=\"\" data-start=\"1333\" data-end=\"1525\">Per descomptat. Els nostres serveis de Help Desk poden adaptar tant a <strong data-start=\"1404\" data-end=\"1437\">usuaris interns (empleats) <\/strong>com a<strong data-start=\"1445\" data-end=\"1466\">clients externs<\/strong>. Dissenyem cada soluci\u00f3 segons les teves necessitats operatives.<\/p>\n<hr class=\"\" data-start=\"1527\" data-end=\"1530\" \/>\n<h3 class=\"\" data-start=\"1532\" data-end=\"1590\">Quin \u00e9s el temps de resposta davant una incid\u00e8ncia?<\/h3>\n<p class=\"\" data-start=\"1591\" data-end=\"1816\">Treballem amb <strong data-start=\"1606\" data-end=\"1640\">SLA (Service Level Agreements) <\/strong>definits, que estableixen temps m\u00e0xims de resposta i resoluci\u00f3 segons la prioritat del cas. En la majoria de les incid\u00e8ncies cr\u00edtiques, la nostra actuaci\u00f3 \u00e9s <strong data-start=\"1802\" data-end=\"1815\">immediata<\/strong>.<\/p>\n<hr class=\"\" data-start=\"1818\" data-end=\"1821\" \/>\n<h3 class=\"\" data-start=\"1823\" data-end=\"1869\">Com gestioneu els tiquets de suport?<\/h3>\n<p class=\"\" data-start=\"1870\" data-end=\"2082\">Cada incid\u00e8ncia \u00e9s registrada en una <strong data-start=\"1907\" data-end=\"1935\">eina de ticketing<\/strong>, on documentem el cas, la soluci\u00f3 aplicada i el seguiment. Aix\u00f2 ens permet garantir la tra\u00e7abilitat i la millora cont\u00ednua del servei.<\/p>\n<hr class=\"\" data-start=\"2084\" data-end=\"2087\" \/>\n<h3 class=\"\" data-start=\"2089\" data-end=\"2161\">Podeu treballar amb les nostres eines o programari espec\u00edfic?<\/h3>\n<p class=\"\" data-start=\"2162\" data-end=\"2378\">S\u00ed. Ens adaptem a les <strong data-start=\"2186\" data-end=\"2218\">eines que ja utilitzes <\/strong>en la teva organitzaci\u00f3, o b\u00e9 podem oferir les nostres pr\u00f2pies solucions. El nostre equip t\u00e9 experi\u00e8ncia amb els principals entorns i plataformes del sector.<\/p>\n<hr class=\"\" data-start=\"2380\" data-end=\"2383\" \/>\n<h3 class=\"\" data-start=\"2385\" data-end=\"2452\">Quina difer\u00e8ncia a Sosmatic d&#8217;altres prove\u00efdors de Help Desk?<\/h3>\n<p class=\"\" data-start=\"2453\" data-end=\"2719\">Nostra <strong data-start=\"2461\" data-end=\"2516\">combinaci\u00f3 d&#8217;experi\u00e8ncia t\u00e8cnica i enfocament hum\u00e0<\/strong>. No sols resolem problemes, sin\u00f3 que <strong data-start=\"2557\" data-end=\"2597\">millorem l&#8217;experi\u00e8ncia de l&#8217;usuari <\/strong>amb un tracte pr\u00f2xim, emp\u00e0tic i personalitzat. A m\u00e9s, t&#8217;assignem un <strong data-start=\"2670\" data-end=\"2689\">Service Manager <\/strong>com a punt \u00fanic de contacte.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#008ee2&#8243; bg_image=&#8221;16535&#8243; bg_position=&#8221;center bottom&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;8%&#8221; bottom_padding=&#8221;22%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; enable_gradient=&#8221;true&#8221; color_overlay=&#8221;rgba(0,142,226,0.94)&#8221; color_overlay_2=&#8221;#00c4cc&#8221; overlay_strength=&#8221;0.8&#8243;&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-20931","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - 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